RD gateway and RD service not working externally


  • Hello Microsoft Professionals,

    I am having an issue with external access to my RDP service server. I have set this up to be configured to work internally and externally. Internally is working fine, I have set up the requirements for external access as well and am able to navigate to the public FQDN via an internet browser. I am even able to get as as far as logging in with private credentials, however when I click on the remote desktop tab and specify a computer that I have added to the necessary policies I then get prompted for credentials. Not only do I get prompted for credentials but the logon screen is looking for credentials related to the RDgateway server instead of the remote computer. So I oblige by providing admin credentials and every time I get the error: "RDgateway server is temporarily unavailable." please see picture:

    I was under the impression that once I complete this connection using port 443 all of the services also traverse port 443. I have ran the best practices analyzer with all compliant results except a warning regarding the self signed cert (which I am not to concerned about). I am in need of some assistance, I have been navigating forums and looking for answers for this problem now for over two weeks. I have tried every suggestion there is out there with no success. I have even flattened and rebuilt this server twice now. I am able to provide more screenshots and details if needed.

    I thank you in advanced for any insight.


    Friday, July 26, 2013 11:01 PM

All replies

  • Hi Eddie

    How many servers / vm's do you use for your deployment?  If you have done the quick start deployment and spent way too much time with .pfx headaches - then I am willing to share my experience with regard to 2012 RDS / RemoteAPP deployment.  (perhaps you can email me)    

    Saturday, July 27, 2013 12:26 AM
  • Hello Dre,

    I am using one virtual machine for my deployment, I'm not sure what you mean by the quick start deployment. I have installed these roles onto a sever 2008 standard box.

    I would email you, however your email is not shared.

    Monday, July 29, 2013 2:59 PM
  • Hi,

    Firstly, please refer to this article to verify the configurations.

    Deploying Remote Desktop Gateway Step-by-Step Guide


    Best Regards
    Jeremy Wu

    Tuesday, July 30, 2013 6:00 PM
  • Hi Jeremy,

    I followed this document and every other regarding RDP Services. That document highlights what needs to be done for internal access and assumes that you have a perfect environment with unlimited resources. Which unfortunately I do not. it says nothing about adding an external DNS entry to your ISP or forwarding port 443 on your router.

    If you believe that I would come to the TechNet forums without reading every one of Microsoft's "Step-by-Step Guides" referencing the set up of RDP services, then you are poorly mistaken sir.

    Still looking for an answer. I have had a colleague suggest I need a trusted certificate in order for the remote desktop to work from within the portal. I am currently waiting for approval on a 30day free trial.

    I will update once the approval comes through.

    Friday, August 02, 2013 8:52 PM