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word document missing after save and exit RRS feed

  • Question

  • I opened my word document which included 12 pages and typed another 20 pages.

    after each page i pressed ctrl+S for saving.

    i closed the document at 9 morning and when i re-opened document at 12 o'clock i saw that

    there just those 12 pages and another 20 pages are not there !!!!

    i couldn't find anything in template, recovery files, and etc . . .

    • Edited by para2ox Saturday, May 10, 2014 10:50 AM additional information
    Saturday, May 10, 2014 9:07 AM

Answers

  • I am not aware of any current virus that would affect your ability to save files. In any event:

    a) such a virus would affect multiple files, not just one; and
    b) if your antivirus software is active and current, you would be unlikely to be affected.

    The fact you haven't found the missing part(s) of your file doesn't mean you have a virus - only that a different version of the file can't be found. It's still possible there is an autosave file containing the missing content. That will be held in an .asd or .tmp file. See http://www.gmayor.com/what_to_do_when_word_crashes.htm and http://support.microsoft.com/kb/107686 for more details.


    Cheers
    Paul Edstein
    [MS MVP - Word]

    • Marked as answer by George123345 Tuesday, May 20, 2014 7:48 AM
    Tuesday, May 13, 2014 10:10 AM

All replies

  • If you opened your document from an email attachment, those changes would only be saved back to a temporary folder maintained by your email program, not to the email attachment itself. If you haven't closed the email app since then, re-open the file and choose Save As, to see where that temporary folder is, but do not save the file. If you see your file there, you should then be able to use Windows Explorer to navigate to that location and move the file to another folder (eg 'My Documents') and open it from there. Provided you haven't saved over that copy since doing your edits, they should still be there.

    PS: There is no need for Ctrl-S after every page if Word's autosave is on. If it is, the most you should ever lose (unless you're working with an email attachment) is whatever you've done within the autosave interval.


    Cheers
    Paul Edstein
    [MS MVP - Word]

    Sunday, May 11, 2014 9:14 AM
  • Hi,

    I have definitely heard your frustration, have you tried the suggestion which Mr. Paul provided?

    If you have enable the "AutoRecover" feature, we may try to find the backup Word file.

    More detailed information and methods:

    http://support.microsoft.com/kb/827099/en-us

    http://support.microsoft.com/kb/316951/en-us

    Regards,

    George Zhao
    TechNet Community Support




    Monday, May 12, 2014 6:35 AM
  • it was not a file in mail box and Auto Recover option has been enabled.

    i recovered all temp and wpk and follow Microsoft structure for recovering the document but couldn't.

    even i recover all my partition because i'm sure that i saved the document for many times.

    i heard that there is a virus which deactive some key in word like as ctrl+S , becuase one of my friend has a same problem. is it true ?

    Monday, May 12, 2014 7:57 AM
  • Hi,

    As far as I know, the keyboard shortcut of Word might have some conflict issue between virus or third party programs. I recommend you check the shortcut of Word, if the save feature(ctrl+S) assign it or reset all the settings as default.

    http://office.microsoft.com/en-gb/word-help/restore-shortcut-keys-to-their-original-settings-HP005186754.aspx

    Next,we may also use antivirus software to scan your computer.

    Regards,

    George Zhao
    TechNet Community Support

    Tuesday, May 13, 2014 1:21 AM
  • i found new thing, when i searching the name of my word file in my document or all drives, show nothing.

    i've checked the properties of file and everything was ok ! even i search *.*  Or  *.docx again my word file does not show.

    because of that i think it can be a virus

    Tuesday, May 13, 2014 9:41 AM
  • I am not aware of any current virus that would affect your ability to save files. In any event:

    a) such a virus would affect multiple files, not just one; and
    b) if your antivirus software is active and current, you would be unlikely to be affected.

    The fact you haven't found the missing part(s) of your file doesn't mean you have a virus - only that a different version of the file can't be found. It's still possible there is an autosave file containing the missing content. That will be held in an .asd or .tmp file. See http://www.gmayor.com/what_to_do_when_word_crashes.htm and http://support.microsoft.com/kb/107686 for more details.


    Cheers
    Paul Edstein
    [MS MVP - Word]

    • Marked as answer by George123345 Tuesday, May 20, 2014 7:48 AM
    Tuesday, May 13, 2014 10:10 AM