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Word 2003 Slow saving over network.. RRS feed

  • Question

  • Here is some info.. It's only Word.. Excel is fine.

    I opened the file, made changes and saved ti fine on my laptop.

    The user complaining about the issue logged into my laptop and it took almost 2 minutes to save the file.

    I have Windows 7 (32 bit) Office 2003 .

    I was able to expereience the same issue using a test account.

    I created new groups in AD. I replaced the permissions on the shared folder.

    I created a new folder.. created new files.. Same thing.. The testuser waits 2 minutes to save.. and it takes me about 20 seconds.

    I was able to expierence the same results on a Windows XP 32 bit computer as well.

    I tried a third computer Windws 7 64 bit and both myself and the test account were able to save the file in 20 seconds.

    Any thoughts suggestions would be greatly appreciated ..

    Thanks

    Tuesday, August 13, 2013 6:26 PM

Answers

  • Hi

    According to your description, we could try exiting Word, deleting or rename the "normal.dot" file.

    To find the file “normal.dot”, refer to the following steps:

    Click on Start>Search>All Files & Folders and type normal.dot

    After restart Word, the program will recreate your normal.dot.

    Regards

    • Proposed as answer by Tylorwa Monday, August 19, 2013 1:20 AM
    • Marked as answer by Tony Chen CHN Monday, August 19, 2013 1:10 PM
    Friday, August 16, 2013 2:44 AM