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Shared Mailbox iCal Invitation Issue - Unable To Save In Calendar RRS feed

  • Question

  • When accepting a calendar invitation (iCal) in a shared mailbox it fails to populate this in the calendar of the shared mailbox, there is no error or message at all which appears in Outlook

    I need to accept it through Webmail in order to have this populate in the calendar, this appears no problem in Outlook and in OWA.

    I have tested this on a newly created mailbox and it persists, it is as though the system is unable to determine it needs to push it to the calendar of the mailbox it was opened up from/sent to.

    Is there a work around for htis or something that could be incorporated in a future fix to ensure that calendar invitations populate to the calendar of the account it was sent to/opened up from.

    Wednesday, July 10, 2019 10:55 AM

Answers

  • Hello Aidan,

    Unfortuantely setting this as a full user mailbox isn't a workable solution as that would use up a license, as this is a shared mailbox and used as one so it would be a waste of a license.

    Data file doesn't seem to have a bearing as I said if it is the only account or the primary account it will likely work, this appears to be how they behave but should it really be the case.

    A better way of working would be if it was able to write to the specific calendar address I wouldn't imagine it is too big a chagne to how the system works.

    It doesn't matter which function is being used it appears to look at the main account on the Outlook profile.

    Mail merge is a good example of this you can do it from any account provided it is the default one on the profile, it doesn't requrie a data file being made for the profile.

    You can create one for each account in Outlook but it fails to function for anyone aside from the primary account.

    The work around is that you have to have it as the only or primary account in an Outlook profile, to do the function or open it in OWA. In doing so you are only interacting with the account you wish to perform the function on saving having to keep swapping the Outlook profile back and forth.

    Regards,
    Jamie

    • Marked as answer by JDJudge Thursday, August 15, 2019 10:53 AM
    Tuesday, July 30, 2019 8:06 AM

All replies

  • Just to confirm this appears to be the behaviour for shared mailboxes if they are opened up as an additional account and not the main email address on a profile.

    Not related to cached mode.

    Works fine if the shared mailbox is the master/only account in the Outlook profile

    Wednesday, July 10, 2019 10:59 AM
  • Hi,

    >>Not related to cached mode.
    Have you tried start your Outlook in online mode? If not, please try it and test again.

    According to your description, it seems that there is something wrong with your Outlook's local cache. So it is suggested to recreate your OST file (delete or rename the OST file then Outlook will recreate a new OST file next you start the Outlook) or create and use a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.

    Any update, please feel free to post back.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

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    Thursday, July 11, 2019 2:48 AM
    Moderator
  • Hello Aidan,

    Just a quick note this isn't related to being in a cached mode or online mode, if you test this out you will find it behaves this way in cached or online mode there is no difference in behaviour regarding a shared mailbox.

    I have not tested this out with a second user mailbox, however applying a license to a shared mailbox to add calendar entries as this would be a waste of a license in Exchange.

    As it works fine in a shared mailbox if the mailbox is the default email profile, this indicates it can only work for the master profile which is the same for when running mailmerges from a shared mailbox.

    If you need to do a function from a shared mailbox it appears it has to be the primary or only account whether cached or online mode is in use.

    Kind regards,
    Jamie


    • Edited by JDJudge Friday, July 12, 2019 7:28 AM spelling
    Friday, July 12, 2019 7:28 AM
  • Trying to work out if this is indeed an issue or something that is behaving correctly, if it is behaving correctly is it possible that this should allow invitations sent to x address to be added to that calendar instead of being lost in the ether.
    Friday, July 12, 2019 10:44 AM
  • Hi Jamie,

    >> Trying to work out if this is indeed an issue or something that is behaving correctly,

    According to my test, this is by design. 

    >> it possible that this should allow invitations sent to x address to be added to that calendar instead of being lost in the ether.

    If this account is configured on Outlook rather than a shared mailbox then the invitations sent to this address will be added to this account's calendar. Because shared mailbox doesn't have a data file in Outlook.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.






    Tuesday, July 16, 2019 9:34 AM
    Moderator
  • Hi,

    Have you got the issue fixed?

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, July 22, 2019 9:17 AM
    Moderator
  • Hello Aidan,

    Unfortuantely setting this as a full user mailbox isn't a workable solution as that would use up a license, as this is a shared mailbox and used as one so it would be a waste of a license.

    Data file doesn't seem to have a bearing as I said if it is the only account or the primary account it will likely work, this appears to be how they behave but should it really be the case.

    A better way of working would be if it was able to write to the specific calendar address I wouldn't imagine it is too big a chagne to how the system works.

    It doesn't matter which function is being used it appears to look at the main account on the Outlook profile.

    Mail merge is a good example of this you can do it from any account provided it is the default one on the profile, it doesn't requrie a data file being made for the profile.

    You can create one for each account in Outlook but it fails to function for anyone aside from the primary account.

    The work around is that you have to have it as the only or primary account in an Outlook profile, to do the function or open it in OWA. In doing so you are only interacting with the account you wish to perform the function on saving having to keep swapping the Outlook profile back and forth.

    Regards,
    Jamie

    • Marked as answer by JDJudge Thursday, August 15, 2019 10:53 AM
    Tuesday, July 30, 2019 8:06 AM
  • Hi Jamie,

    Thanks for your updates.

    The workaround you mentioned is very useful. Thanks for your sharing:)

    By the way, do you mind helping mark your post above as answer so that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, July 31, 2019 9:23 AM
    Moderator
  • Hi Jamie,

    Could you please mark your reply above as answer?

    Then others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, August 2, 2019 9:17 AM
    Moderator