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Stop Errors or Blue Screen of Death (BSOD) RRS feed

  • Question

  • Hi there,

    I work at a first level support desk and run into users getting BSOD quite often. Could you please explain step by step approach, which can be taken to find out root cause of BSOD? or any tools that might be used to troubleshoot these BSOD issues.

    Thanks

    Saturday, October 3, 2015 6:58 PM

Answers

  •  
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask


    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by Allen_WangJF Tuesday, October 6, 2015 3:00 PM
    • Marked as answer by Michael_LS Monday, November 9, 2015 10:28 AM
    Sunday, October 4, 2015 11:30 AM