shonac RRS feed

  • Question

  • Hello,

    I can no longer open my email through my start menu or through my desktop. please advise.


    Wednesday, April 26, 2017 12:47 AM

All replies

  • Hi Shona,

    Do you mean you cannot search and then open your Outlook emails via Windows Start menu?

    What version of Microsoft Outlook and Windows OS are you using? Whether or not you can search for Outlook items in the Start Menu or Start Screen would depend on your version of Outlook and Windows. 

    Since Windows 8, Start Screen search for Outlook items has been dropped for any Outlook version.

    In Outlook 2013, support for searching for Outlook items outside of Outlook has been dropped entirely for any Windows version. This is still the case in Outlook 2016.

    See the following article for detailed information:


    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope this helps.


    Steve Fan

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    • Proposed as answer by Steve Fan Thursday, April 27, 2017 7:10 AM
    Thursday, April 27, 2017 7:10 AM