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Missing data in Daily Interval Response Group Usage Reports which is visible in hourly reports RRS feed

  • Question

  • Hi, when we zoom in at the Response Group Usage Reports on a specific day we so see only parts of the data of that day while all data is visible on the hourly interval views.

    E.g. On day 11-01-2017 calls are made starting around 07:00; on the daily interval view, the last call reported is made at 12:26 while on the hourly view calls are visible which have been made after 13:00 hr.

    we do see this at more than one customer...

    Any idea's?

    Best regards, Piet Bruins

    Saturday, March 4, 2017 6:26 PM

All replies

  • Hi Piet,

    Did you try to use different browsers to have a try?

    Please update all Skype for business server to the latest. To troubleshoot this issue, we suggest you post the entire snapshot to us. Snapshot should include daily report and hourly report.


    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, March 6, 2017 6:58 AM
  • Hi Jim,

    yes we get the same results with Chrome.

    Skype for Business has been updated up Version 6.0.9319.272.

    In the Daily View we see 307 Answered calls:

    If we zoom in we see only 193 calls:

    And the last call is from 12:26 hr:

    In the hourly overview we see much more data:

    Please advise.

    Kind regards, Piet Bruins.

    Monday, March 6, 2017 10:50 AM
  • Any idea's Jim Xu?
    Thursday, March 9, 2017 9:37 AM
  • Hi Piet,

    Did you have enter an end time?

    By my research, If you do not enter an end time, the report automatically ends at 12:00 AM on the specified day.

    https://technet.microsoft.com/en-us/library/gg558632.aspx

    From this link, you could view “Response Group Usage Report Filters”.


    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, March 9, 2017 9:46 AM
  • Hi Jim,

    No, we just zoom in on the number of Answered calls, in this specific case (see picture above) we click on the (yellow colored) number 307 in the column Answered calls.

    When we click on the date in the first column, below Daily, all calls are shown in a hourly breakdown.

    When we click on the number in the column Answered Calls, (or on a number in the column Successful calls) only partly data in a list is shown.

    Please advise.

    Kind regards, Piet Bruins

    Thursday, March 9, 2017 10:17 AM
  • Hi Piet,

    Skype for business server 2015 has a few changes with Lync server 2013, I know you have read the following thread:
    https://social.technet.microsoft.com/Forums/office/en-US/434e4d54-d286-464d-9ba5-93d81c724b22/lync-2013-response-group-usage-reporting-export-issue?forum=lyncdeploy

    So in my opinion, we suggest you do the same query in Skype for business server 2015, which query it using SQL server.


    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by jim-xu Thursday, March 16, 2017 2:07 AM
    Tuesday, March 14, 2017 2:26 AM