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error message when trying to back up Backup encountered a problem while backing up computer file C:\Windows\System32\config\systemprofile\SyncUP. Error:(The system cannot find the file specified. (0x80070002))

    Question

  • Hi this error message has been floating around for a long time.  I have yet to find a solution that works or that I can understand.  Why is the error message not resolved after 6 years?

    Backup encountered a problem while backing up file C:\Windows\System32\config\systemprofile\SyncUP. Error:(The system cannot find the file specified. (0x80070002))

    Wednesday, April 19, 2017 11:34 PM

All replies

  • Hi,

    I noticed the error message.

    This issue occurs if you back up a library that contains custom folders that are located under your user profile.

    To resolve this issue, take one of the following actions:•Ignore the error message.

    Note The custom library files that are stored in your user profile will not be backed up.

    Move the library folder from the user profile path to a location outside the user profile path. For example, move the folder to the C:\MyLibraries folder.

    Exclude the library from the list of files that Windows Backup backs up. Then, include the original location of the content in the library in the backup list.

    Move the library folder to a location other than the user profile folder. Then, add a link to the moved folder from the library. Make sure that the library is included in the backup.

    To do this, follow these steps:1.Click Start, and then click your user name.

    2.Right-click the folder that you want to move, and then click Cut.

    3.On the navigation pane, expand Computer, locate the place where you want to store the folder, and then paste the folder in that location.

    4.Right-click the folder that you moved to the new location, and then click Copy.

    5.Click Start, click your user name, right-click any empty area in the folder, and then click Paste shortcut.

    Note To store the folder in a location other than a folder in your user profile, you may have to create a new folder. To do this, browse to the root of the drive in Windows Explorer, click New Folder on the Windows Explorer menu, and then edit the folder name. For example, rename the folder "MyLibraries."

    For more information, please refer to the link:

    Error code 0x8100002F and or error code 0x80070002 when you back up files in Windows 7

    https://support.microsoft.com/en-sg/help/979281/error-code-0x8100002f-and-or-error-code-0x80070002-when-you-back-up-files-in-windows-7

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, April 21, 2017 5:03 AM
    Moderator
  • Hi,

    We haven’t heard from you for a couple of days, have you solved the problem? How about the solution we have provided? We are looking forward to your good news.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, April 26, 2017 1:33 AM
    Moderator
  • How might one "move a file" that is non-existent? My error:

    Backup encountered a problem while backing up file C:\Windows\System32\config\systemprofile\Documents. Error:(The system cannot find the file specified. (0x80070002))

    "Documents" in C:\Windows\System32\config\systemprofile does not exist on my W10 machine.

    What exactly is one to "move" (once again)?

    Monday, July 24, 2017 6:48 AM