Hi,
Please make sure the user have Administrator priviledge. If so, please go to Control Panel\All Control Panel Items\User Accounts->Manage user account->under Advanced tab-> Advanced User management-> click Advanced, expand Groups, check if the
user is also in the Guest members list. If so, please remove it from guest group and remain only in the Administrator group.
Regards,
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”