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desktop sharing mouse does not work when in control RRS feed

  • Question

  • I am using a skype for business 2015 client on a windows 10 OS. When a end user shares their screen with me everything works great, when I request control I can move the mouse on their desktop but none of the mouse buttons work, how can I fix this?
    Monday, April 24, 2017 2:51 PM

Answers

  • Hi Jedi_Administrator,

    For this issue, please try to use another SFB client test if there is the same issue.

    Please also try the following method:

    1. Delete SFB cache files and test again: %userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\sip_UserName@Domain.com
    2. You could also try to perform a clean boot on your computer.
    3. Make sure your SFB client with the latest update.

    Regards,

    Alice Wang


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    Thursday, April 27, 2017 4:35 AM
    Moderator