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viewpoint RRS feed

  • Question

  • Internet connection is fine and when trying to connect I get stuck on a blank bright screen
    Monday, August 5, 2019 12:14 AM

All replies

  • HI
    1 can you enter winver in command prompt on both RDP client and RDP server then look the os version and os version number ?[for example windows 10  enterprise 1809 (os build 17763.316)]
    2 when you remote access from client to server in the internet ,did you by use RDgateway ?

    3 is there more related log about your issue on both RDP client and RDP server ?

    event viewer\windows logs\

    application

    security

    system

    on other RDS related server

    Event Viewer – Applications and Services Logs – Microsoft – Windows – TerminalServices-****

    Event Viewer – Applications and Services Logs – Microsoft – Windows –remote desktop management service

    Event Viewer – Applications and Services Logs – Microsoft – Windows – RemoteDesktopServices-****

    Event Viewer – Applications and Services Logs – Microsoft – Windows-remoteapp and desktop connections

    Event Viewer – Applications and Services Logs – Microsoft – Windows-remoteapp and desktop connection management

    Microsoft-Windows-TerminalServices-Gateway/Operational

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.



    Monday, August 5, 2019 6:15 AM
    Moderator
  • HI
    Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, August 7, 2019 4:06 AM
    Moderator
  • HI
    Is there anything to help you?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, August 15, 2019 3:39 AM
    Moderator