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can't open attachments RRS feed

  • Question

  • Yesterday I could open email attachments on my hotmail account.  Today  I cannot.  The msn message states The Command Failed to Execute.

    Thank you,

    Patty


    • Edited by Patty Wagon Wednesday, March 20, 2013 3:52 AM
    Wednesday, March 20, 2013 3:19 AM

Answers

  • Hi Patty,


    First, I would like to verify the following:


    1. Are you able to download other files from internet?

    2. Are you able to open or save the attachments from other email accounts?

    3. Have you made any changes to the computer prior to the issue?

     

    Also, try the following:


    1. You can run Internet Explorer (No Add-ons) to troubleshoot the issue.

       

        1. Open Start Menu, then click all programs, select Accessories, open the  system tools;

        2. Right-click Internet Explorer(No Add-ons), run as Administrator.


    2. Reset Internet Explorer settings and see how it works.


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Thursday, March 21, 2013 6:37 AM
    Moderator