none
Terminal Server (Windows Server 2012 R2) stops responding as multiple services RRS feed

  • Question

  • We have a farm of load balanced 2012 R2 RDS servers that will   hang at "Welcome" indefinitely when logging in (via RDP or the VM console) until the server is rebooted. Anyone already logged into the RDS can continue working fine but no one else can log in directly, whether through the load balanced DNS name or directly by IP and/or hostname.

    A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.
    A timeout (30000 milliseconds) was reached while waiting for a transaction response from the iphlpsvc service.
    A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NlaSvc service.
    A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

    And Many More 

    we have already tried to disable HP services which might be cause. 

    Thank you 

    Amar Soni 

    Saturday, April 23, 2016 8:51 AM

All replies

  • Hi Amar,

    To fix the problem, you could modify the registry to increase the default time-out value for the service control manager after backup the registry.

    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:         HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
    3. In the right pane, locate the ServicesPipeTimeout entry.
    4. Right-click ServicesPipeTimeout, and then click Modify.
    5. Click Decimal, type 60000, and then click OK.
    6. Restart the computer.

    For more information, you could refer to the article below.

    https://support.microsoft.com/en-us/kb/922918

    Best Regards,

    Jay


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.



    Tuesday, April 26, 2016 6:05 AM
    Moderator
  • Hello Jay, 

    we have already tried the same thing  but no solution. 

    Thank you, 

    Amar Soni 

    Monday, May 2, 2016 9:15 AM
  • Hi Amar,

    Would you tell us more information about your RDS environment? Such as: how many RDS roles in your environment and where are they?

    I suggest you install latest updates for your RDS service.

    If installing latest updates do not work, you could check the relate logs under the path below in Event Viewer.

    Applications and services logs\Microsoft\Windows\Terminal services

    If there are some applications which are provided by third-party have been installed, I suggest you un-install them temporarily.

    Best Regards,

    Jay


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, May 3, 2016 7:55 AM
    Moderator