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False certificate error on https://online.adp.com/portal/login.html RRS feed

  • Question

  • When using IE 11 everybody in my organization who tries to do their time-cards ( https://online.adp.com/portal/login.html ) gets a certificate error that the certificate authority isn't valid. This happens to everyone who uses IE. Some people get around it with Chrome. Others get the same error using Chrome. It doesn't happen ever in Firefox. Searching hasn't yielded any useful results. I did try checking all the boxes (with and without "Preserve Favorites Website Data checked) in the Delete Browsing History dialogue. I've ensured that *.adp.com is in my trusted sites. I have tried proxies. This does not occur with any other HTTPS site that I'm aware of. Any help is appreciated.
    Friday, December 30, 2016 8:13 PM

Answers

  • It turns out I needed to install the intermediate Symantec certificate.
    • Marked as answer by rtobyr Friday, December 30, 2016 10:28 PM
    Friday, December 30, 2016 10:28 PM

All replies

  • Hi,

    I visited the address you gave and did not get any cert errors.... could you provide a screen shot of the cert error dialog? Has it expired??

    How does your staff get there? eg. clik a favorite link, type it in the Address bar, launch it from another web page?

    What happens if you navigate to https://www.adp.com/logins.aspx and manually choose your login method?

    Have you asked at their site support page? https://www.adp.com/contact-us/support-for-employees.aspx

    Usually the default IE security zone settings are adequate for ALL publicly accessible web sites. Tools>Internet Options>Security tab, click "Reset all zones to default"


    Rob^_^

    Friday, December 30, 2016 10:15 PM
  • It turns out I needed to install the intermediate Symantec certificate.
    • Marked as answer by rtobyr Friday, December 30, 2016 10:28 PM
    Friday, December 30, 2016 10:28 PM