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Cannot upgrade IE11 from IE8 RRS feed

  • Question

  • In order to use VIsual Studio 2017 I need IE11.

    Unfortuntely on my Win 7 64bit SP 1 (italian) i still have IE8, honestly i do not remember why, i think i disabled for some time windows update after a problem occured.

    Anyway what i did is:

    run as admin the IE11-Windows6.1-x64-it-it.exe installer

    but the installation fails.

    Somehow my issue seems similar to the one described here

    https://social.technet.microsoft.com/Forums/ie/en-US/e52acbde-6bd4-480d-a3fe-b92e496e7737/cannot-install-ie9-or-ie11?forum=ieitprocurrentver

    , anyway i tried both provided soultions they do not work, in particular the solutions were (i am copying from that post (in bold my comments to both the solutions):

    1) 

    Could you please take a check if there are any updates installed for IE9/11? If any, please uninstall them all and then reinstall the package. - I HAVE NO INSTALLED UPDATES (EVEN BECAUSE I HAD ONLY IE8 AND MAY BE IE7 ON MY PC)

    2)

    Also please take a check to see if there is a IE 11-neutral.Downloaded.cab available under the C:\Windows\TEMP\IE1F09A.tmp\ folder when installing the packages. If yes, please copy the special file to a full access folder and run 

    dism.exe /online /add-package /packagepath:folder path\IE11-neutral.Downloaded.cab /quiet /norestart

    from command with admin rights.

    I foudn the file IE11-neutral.Downloaded.cab and copied to c:\Temp and then on cmd as admin i run:

    C:\Windows\system32>dism.exe /online /add-package /packagepath:c:\Temp\IE11-neutral.Downloaded.cab /quiet /norestart

    but after it i had this error:

    "

    Errore: 0x80092004

    Impossibile eseguire Gestione e manutenzione immagini distribuzione. Non è stata
     eseguita alcuna operazione.
    Per ulteriori informazioni, vedere il file di registro.

    "

    in the log (pasted below) I find anyway:

    Neutral package installation failed (exit code = 0x80092004 (2148081668)).

    This is my Ie11_mainlog (because it is long i used pasted.co to share it here), i hope you can provide me a solution:

    http://pasted.co/272a9c5c


    Thursday, March 16, 2017 8:02 AM

All replies

  • Hi,

    I noticed the error message, please do the following to check the system for corruption which may be preventing installation of the January Rollup KB2911106.

    1.Right click the Start button and go to Command Prompt (Admin).

    2.Type: sfc /scannow and hit Enter.

    System File Checker will scan the computer for corrupt system files and attempt to repair them. If it can't, you'll get a message to that effect.

    If the latter is the case, open another command prompt (Admin), type the following and hit Enter.

    DISM.exe/Online /Cleanup-image /Restorehealth

    In addition, when you try to install Internet Explorer 10 or 11 in Windows 7 or Windows Server 2008 R2, the operation may not be completed successfully, Additionally, you may receive an error message. This problem may occur for various reasons. To successfully install Internet Explorer, follow these steps mentioned in this article.

    Can't upgrade Internet Explorer in Windows 7 or Windows Server 2008 R2

    https://support.microsoft.com/en-us/help/2820688/can-t-upgrade-internet-explorer-in-windows-7-or-windows-server-2008-r2

    When you try to install Windows Internet Explorer 11, the installation may fail and generate an error message. This can occur for various reasons. To resolve common installation issues, try one or more of the following troubleshooting methods.

    https://support.microsoft.com/en-us/help/2872074/troubleshooting-a-failed-installation-of-internet-explorer-11

    We can also try to create an all-inclusive deployment package for Internet Explorer 11.

    Today we release a new article on How to create an all-inclusive deployment package for Internet Explorer 11, including the all the prerequisite updates, language packs, and spelling dictionaries plus the latest cumulative security updates in a single restart. This is a great help for business that are looking for guidance on implementing such solution and move to IE11 considering that only the most recent version of Internet Explorer available for supported OS will receive technical support and security updates after January 12, 2016. see the Microsoft Support Lifecycle site for more details regarding support timelines on Windows and Windows Embedded systems.

    Creating an all-inclusive deployment package for Internet Explorer 11

    https://blogs.msdn.microsoft.com/askie/2015/07/28/creating-an-all-inclusive-deployment-package-for-internet-explorer-11/

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, March 17, 2017 7:51 AM
    Moderator