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I keep Receiving a Run DLL "appdata\geromg.dll" error message RRS feed

  • Question

  • I keep Receiving a Run DLL  "appdata\geromg.dll" error message.  I have tried running 3 different registry repair programs and they cannot fix it (Registry Mechanic, System Checkup, and CCLeaner).

    I have googled this specific dll and it does not even show up.  I have no idea what program it may have come from with no data on the net. 

    Any help to restore this dll or get rid of the popup would be greatly appreciated.

    Friday, July 27, 2012 11:13 AM

Answers

  • Hi,

    You may have a full system scan and remove the malware first. If the issue persists, you could run "sfc /scannow" to check and repair system.

    Meanwhile, you also may have an In-Place Upgrade to repair system.

    If it is a component of one program, you may reinstall the program and check it again.

    Here is one article can be referred to.

    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

    http://support.microsoft.com/kb/2255099

    Hope that helps.


    Ivan-Liu

    TechNet Community Support


    • Edited by Ivan-Liu Monday, July 30, 2012 2:54 AM
    • Marked as answer by Arthur Xie Monday, August 6, 2012 10:06 AM
    Monday, July 30, 2012 2:53 AM

All replies

  • It sounds as though you’ve had a recent infection and one of your ‘anti’ programs has removed the malware files, or some of them, but missed the entry in the registry, possibly due to an out-dated definitions database. I suggest you, firstly, download and run the free Malwarebytes' Anti-Malware from http://www.malwarebytes.org/products/malwarebytes_free to ensure that you are completely clean. If you then restart the computer and the message is still appearing try one of these, but it is prudent to create a system restore point before you change the registry in (1) below:
     
    1. The entry is probably in one of the \Run keys, but as the rascal could be hiding in a number of other keys, it’s quicker to search the whole registry. Open a Run window (Windows Logo key+R), type regedit and press Enter. Click Edit > Find and type the rogue’s name, put ticks in Keys, Values and Data, then click Find Next. When it’s found in the right pane, right-click it and delete it. There should be only one entry but press F3 to continue searching, just to confirm there are no more.

    2. If you’re concerned about making registry changes disable the entry using the system configuration utility, but bear in mind that you’re disabling the entry not deleting it as you would in (1) above. Open a Run window (Windows Logo key+R), type msconfig and press Enter. Go to the Startup Tab and remove the tick alongside the rogue’s name. Click Apply, OK, etc. and restart the computer. When it restarts, put a tick in ‘Don‘t show this again‘ as you‘re effectively doing a selective start up.

    Friday, July 27, 2012 1:48 PM
  • Hi,

    You may have a full system scan and remove the malware first. If the issue persists, you could run "sfc /scannow" to check and repair system.

    Meanwhile, you also may have an In-Place Upgrade to repair system.

    If it is a component of one program, you may reinstall the program and check it again.

    Here is one article can be referred to.

    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

    http://support.microsoft.com/kb/2255099

    Hope that helps.


    Ivan-Liu

    TechNet Community Support


    • Edited by Ivan-Liu Monday, July 30, 2012 2:54 AM
    • Marked as answer by Arthur Xie Monday, August 6, 2012 10:06 AM
    Monday, July 30, 2012 2:53 AM