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Server resources become unavailable & event id 3007 occurs RRS feed

  • Question

  • This site running SBS 2003 has required a hard reboot twice in 6 days as users could no longer access the server resources. Attempts to bring up task manager on the console failed & we could not access anything else on the console. The server could still be pinged, but remote access was not possible. Removing the network lead from the server made no difference, although that activity was logged in the event log files. For about 25 minutes leading up to the hard reboot the following warnings were logged for numerous users.

    Event Type: Warning
    Event Source: Server ActiveSync
    Event Category: None
    Event ID: 3007
    Date:  16/02/2012
    Time:  5:27:37 PM
    User:  Domain\User
    Computer: SERVER
    Description:
    Exchange mailbox Server response timeout: Server: [server.DOMAIN.local] User: [User@domain.com.au]. Exchange ActiveSync Server failed to communicate with the Exchange mailbox server in a timely manner. Verify that the Exchange mailbox Server is working correctly and is not overloaded.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    I am not sure if the error is a cause or a sympton?

    No other relevant events are logged leading up to the issue. The latest event has occured at 5:27pm meaning that several of the 30 users would have logged off or shut down their pc's, reducing the server's load. The previous episode occured at 2:30 pm. On both occasions only 6 to 8 users had this event logged. The remaining 20 or so are not mentioned.

    C:\WINDOWS\system32\LogFiles\HTTPERR does not show any errors relating to memory issues.


    Regards, Scott

    Thursday, February 16, 2012 11:34 AM

Answers

All replies

  • Hi,

    From your description, I suggest that you check the following:
    <1>Check whether ActiveSync works fine
    <2>Check the result after restarting server
    <3>Check the result when disabling Anti-virus

    If all above don’t work, you can post this thread to SBS forum to get more:
    http://social.technet.microsoft.com/Forums/en-US/smallbusinessserver/threads

    Hope it helps.

    Thanks


    Sophia Xu

    TechNet Community Support

    • Marked as answer by JazIT Friday, February 24, 2012 11:18 AM
    Friday, February 17, 2012 10:19 AM
  • Hi Sophia,

    I disabled the antivirus software, but have had to wait a week or so to see if the change has had an effect.

    So far the server has not locked up again & it seems that the users receiving the error all have iPhones ot iPad's, so the error was a sympton.


    Regards, Scott


    • Edited by JazIT Friday, February 24, 2012 11:18 AM
    Friday, February 24, 2012 11:17 AM