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Windows 7 BSOD problems RRS feed

  • Question

  • Hello i've been having several BSOD issues with my install of windows 7 ultimate x64 on my machine here lately. here are the minidmp files https://onedrive.live.com/redir?resid=5738a55d6b5e1f86!559&authkey=!AMK92CDNxSo5GF4&ithint=file%2czip and it's got the following specs according to dxdiag https://onedrive.live.com/redir?resid=5738a55d6b5e1f86!560&authkey=!AHAZrfiaiyo1PSs&ithint=file%2ctxt. assistance would be appreciated. thanks in advance.

    Lelon

    Saturday, April 18, 2015 2:25 AM

Answers

  • This is most likely a hard ware issue and rarely, if ever related to software, but just to be sure, please uninstall ESET AV, and replace it with Microsoft Security Essentials.

    How do I manually uninstall my Windows ESET product?

    http://kb.eset.com/esetkb/index?page=content&id=SOLN2289&locale=en_US

    Note: Please read the whole article linked above.

    Microsoft Security Essentials.

    http://windows.microsoft.com/en-US/windows/security-essentials-download

    If the crashes continue, please refer to the WIKI Article linked below.

    BugCheck Code 124,

    Co-Authored by ZigZag3143& JMH3143

    http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/bugcheck-code-124/98c998d2-447a-40ce-ae1f-8211e355f14d

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
    Machine Name:
    Kernel base = 0xfffff800`02e16000 PsLoadedModuleList = 0xfffff800`0305a890
    Debug session time: Sun Apr  5 09:36:31.309 2015 (UTC - 4:00)
    System Uptime: 0 days 0:00:13.402
    Loading Kernel Symbols
    .................................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa800e622038, 0, 0}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800e622038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`0318d5b0 fffff800`030d7cb9 : fffffa80`0e622010 fffffa80`0cb15040 00000000`00000009 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`0318dad0 fffff800`02fb8157 : fffffa80`0e622010 fffff800`030322d8 fffffa80`0cb15040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`0318db00 fffff800`02f1f505 : fffff800`03093d00 00000000`00000001 fffffa80`0da37820 fffffa80`0cb15040 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`0318db40 fffff800`02e94a95 : fffff880`00e30e00 fffff800`02f1f4e0 fffffa80`0cb15000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`0318db70 fffff800`03129b8a : 00000000`00000000 fffffa80`0cb15040 00000000`00000080 fffffa80`0ca62400 : nt!ExpWorkerThread+0x111
    fffff880`0318dc00 fffff800`02e7c8e6 : fffff880`009b3180 fffffa80`0cb15040 fffff880`009be040 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`0318dc40 00000000`00000000 : fffff880`0318e000 fffff880`03188000 fffff880`03b2f730 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    Followup: MachineOwner
    ---------
    
    2: kd> !errrec fffffa800e622038
    ===============================================================================
    Common Platform Error Record @ fffffa800e622038
    -------------------------------------------------------------------------------
    Record Id     : 01d06fa57fd81928
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 4/5/2015 13:36:31
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa800e6220b8
    Section       @ fffffa800e622190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa800e622100
    Section       @ fffffa800e622250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa800e622250
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa800e622148
    Section       @ fffffa800e6222d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfa000010000b0c0f
    
    2: kd> lmsmnt
    start             end                 module name
    fffff880`00e5c000 fffff880`00eb3000   ACPI     ACPI.sys     Sat Nov 20 04:19:16 2010 (4CE79294)
    fffff880`00ff0000 fffff880`00ffb000   amdxata  amdxata.sys  Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    fffff880`00fbd000 fffff880`00fc6000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
    fffff880`00fc6000 fffff880`00ff0000   ataport  ataport.SYS  Sun Aug 04 21:02:45 2013 (51FEF9B5)
    fffff880`00c8f000 fffff880`00d04000   CI       CI.dll       Thu Jun 26 22:04:21 2014 (53ACD125)
    fffff880`018db000 fffff880`0190b000   CLASSPNP CLASSPNP.SYS Sat Nov 20 04:19:23 2010 (4CE7929B)
    fffff880`00c31000 fffff880`00c8f000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
    fffff880`01363000 fffff880`013d5000   cng      cng.sys      Thu Jan 29 22:17:08 2015 (54CAF7B4)
    fffff880`0190b000 fffff880`01919000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
    fffff880`018c5000 fffff880`018db000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
    fffff880`01925000 fffff880`0192e000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
    fffff880`01919000 fffff880`01925000   dump_ataport dump_ataport.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
    fffff880`0192e000 fffff880`01941000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
    fffff880`01286000 fffff880`012c5000   edevmon  edevmon.sys  Fri Jul 18 09:11:31 2014 (53C91D03)
    fffff880`00dd6000 fffff880`00dea000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
    fffff880`00e00000 fffff880`00e4c000   fltmgr   fltmgr.sys   Sat Nov 20 04:19:24 2010 (4CE7929C)
    fffff880`013e6000 fffff880`013f0000   Fs_Rec   Fs_Rec.sys   Wed Feb 29 22:41:06 2012 (4F4EEFD2)
    fffff880`0188b000 fffff880`018c5000   fvevol   fvevol.sys   Wed Jan 23 22:11:24 2013 (5100A65C)
    fffff880`015a7000 fffff880`015f0000   fwpkclnt fwpkclnt.sys Fri Apr 04 21:23:21 2014 (533F5B09)
    fffff800`033fd000 fffff800`03446000   hal      hal.dll      Sat Nov 20 08:00:25 2010 (4CE7C669)
    fffff880`014a6000 fffff880`014af000   hwpolicy hwpolicy.sys Sat Nov 20 04:18:54 2010 (4CE7927E)
    fffff800`00bc4000 fffff800`00bce000   kdcom    kdcom.dll    Sat Feb 05 11:52:49 2011 (4D4D8061)
    fffff880`01348000 fffff880`01363000   ksecdd   ksecdd.sys   Thu Mar 05 23:21:55 2015 (54F92B63)
    fffff880`01460000 fffff880`0148c000   ksecpkg  ksecpkg.sys  Thu Mar 05 23:38:13 2015 (54F92F35)
    fffff880`00c10000 fffff880`00c1d000   mcupdate mcupdate.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
    fffff880`00fa3000 fffff880`00fbd000   mountmgr mountmgr.sys Mon Feb 02 21:14:35 2015 (54D02F0B)
    fffff880`00ebc000 fffff880`00ec6000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
    fffff880`012ea000 fffff880`01348000   msrpc    msrpc.sys    Sat Nov 20 04:21:56 2010 (4CE79334)
    fffff880`01494000 fffff880`014a6000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
    fffff880`014b5000 fffff880`015a7000   ndis     ndis.sys     Wed Aug 22 11:11:46 2012 (5034F6B2)
    fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Tue Nov 26 05:21:01 2013 (5294760D)
    fffff800`02e16000 fffff800`033fd000   nt       ntkrnlmp.exe Mon Feb 02 21:25:01 2015 (54D0317D)
    fffff880`01038000 fffff880`011e1000   Ntfs     Ntfs.sys     Thu Jan 23 20:14:50 2014 (52E1BE8A)
    fffff880`00f06000 fffff880`00f1b000   partmgr  partmgr.sys  Sat Mar 17 01:06:09 2012 (4F641BC1)
    fffff880`00ec6000 fffff880`00ef9000   pci      pci.sys      Sat Nov 20 04:19:11 2010 (4CE7928F)
    fffff880`00f8c000 fffff880`00f93000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
    fffff880`00f93000 fffff880`00fa3000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
    fffff880`013d5000 fffff880`013e6000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
    fffff880`00c1d000 fffff880`00c31000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
    fffff880`0124c000 fffff880`01286000   rdyboost rdyboost.sys Sat Nov 20 04:43:10 2010 (4CE7982E)
    fffff880`0148c000 fffff880`01494000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
    fffff880`01601000 fffff880`01800000   tcpip    tcpip.sys    Fri Apr 04 21:26:44 2014 (533F5BD4)
    fffff880`00ef9000 fffff880`00f06000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
    fffff880`015f0000 fffff880`01600000   vmstorfl vmstorfl.sys Sat Nov 20 04:57:30 2010 (4CE79B8A)
    fffff880`00f1b000 fffff880`00f30000   volmgr   volmgr.sys   Sat Nov 20 04:19:28 2010 (4CE792A0)
    fffff880`00f30000 fffff880`00f8c000   volmgrx  volmgrx.sys  Sat Nov 20 04:20:43 2010 (4CE792EB)
    fffff880`01200000 fffff880`0124c000   volsnap  volsnap.sys  Sat Nov 20 04:20:08 2010 (4CE792C8)
    fffff880`00d04000 fffff880`00dc6000   Wdf01000 Wdf01000.sys Fri Jun 21 23:13:05 2013 (51C51641)
    fffff880`00dc6000 fffff880`00dd6000   WDFLDR   WDFLDR.SYS   Wed Jul 25 22:29:04 2012 (5010AB70)
    fffff880`00eb3000 fffff880`00ebc000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
    Mini Kernel Dump does not contain unloaded driver list


    • Edited by XP ROCKS Saturday, April 18, 2015 10:37 AM
    • Proposed as answer by Cloud_TS Monday, April 20, 2015 8:01 AM
    • Marked as answer by Michael_LS Tuesday, April 28, 2015 9:19 AM
    Saturday, April 18, 2015 10:35 AM