locked
Windows 10 and WiFi RRS feed

  • Question

  • My WiFi connection is almost non existent since Upgrading to Windows 10.  I am NOT tech savvy so the problem causes me great stress.  I uninstalled the Intel Pro set driver and reinstalled....again and again....I then uninstalled my McFee security and installed Avast......nothing is helping!  I use a Dell laptop which has given me no grief until now....
    Wednesday, September 16, 2015 3:41 AM

Answers

  • Hi Wendy,

    First of all, please ensure the machine has got the latest updates then restart the machine to have a check.

    We could refer to the following link to have a fix.
    No wireless networks are available after you upgrade from Windows 8.1 to Windows 10
    https://support.microsoft.com/en-us/kb/3084164

    It is recommended to download the Windows 10 compatible drivers for the machine from the device manufacturer website.
    If they haven`t released the Windows 10 compatible drivers, we could try to install the driver in compatibility mode(Right click the package, Properties, "compatibility") to have a check.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, September 18, 2015 2:54 AM

All replies

  • Hello,

    Suggest you to uninstall third-party software installed on your system and see if it helps. Also try the steps mentioned here:

    http://www.kapilarya.com/the-default-gateway-is-not-available

    Let us know if this helps, Good luck :)

    Windows Troubleshooting & How to guides - http://www.kapilarya.com

    Wednesday, September 16, 2015 3:51 AM
  • Are you on VPN?

    The most apparent culprit is Cisco VPN software/drivers these seem not to be compatible with Windows 10-uninstall them.

    Open Device Manager > Network Driver > Right click on WiFi Network card > Uninstall > Reboot > Let Windows detect the hardware. > Now try to update it.

    Make sure you have installed all the updates from Windows Update.


    S.Sengupta, Windows Experience MVP

    Wednesday, September 16, 2015 4:17 AM
  • Hi Wendy,

    First of all, please ensure the machine has got the latest updates then restart the machine to have a check.

    We could refer to the following link to have a fix.
    No wireless networks are available after you upgrade from Windows 8.1 to Windows 10
    https://support.microsoft.com/en-us/kb/3084164

    It is recommended to download the Windows 10 compatible drivers for the machine from the device manufacturer website.
    If they haven`t released the Windows 10 compatible drivers, we could try to install the driver in compatibility mode(Right click the package, Properties, "compatibility") to have a check.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, September 18, 2015 2:54 AM