0x0000007a blue screen Erro RRS feed

  • General discussion

  • Hii

    I am using Win 7 professional... 32 bit. and Dell Inspiron n5010

    i got Blue screen error. 0x0000007a (BCC code)

    how can i truoble shoot this issue... what is the reason these type errors..

    pls let me know.



    • Changed type tracycai Wednesday, March 13, 2013 6:37 AM
    Saturday, March 2, 2013 12:29 PM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know

    Wanikiya & Dyami -Team-ZigZag.

    Saturday, March 2, 2013 6:11 PM
  • Hi,

    As ZigZag3143x said, we need the minidump files to analyze the BSOD issue. Please upload the minidump files on your SkyDrive and post the link here.

    Tracy Cai
    TechNet Community Support

    Monday, March 4, 2013 3:25 AM
  • Thanks Dears..

    My Sky Link is http://sdrv.ms/10FjSYq

    I got this problem so many times.

    thank you for your Support!!



    Wednesday, March 13, 2013 11:48 AM
  • From the dump

    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *

    The requested page of kernel data could not be read in.  Typically caused by
    a bad block in the paging file or disk controller error. Also see
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arg1: c04239b8, lock type that was held (value 1,2,3, or PTE address)
    Arg2: c0000185, error status (normally i/o status code)
    Arg3: 172f9860, current process (virtual address for lock type 3, or PTE)
    Arg4: 847379e8, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

    Debugging Details:

    ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

    DISK_HARDWARE_ERROR: There was error with disk hardware

    BUGCHECK_STR:  0x7a_c0000185



    PROCESS_NAME:  System


    FOLLOWUP_NAME:  Machine_Owner

    MODULE_NAME: hardware_disk

    IMAGE_NAME:  hardware_disk


    Bugcheck 7a: http://msdn.microsoft.com/en-us/library/windows/hardware/ff559211(v=vs.85).aspx

    This seems to be coming from the disk. Can you check the disk cabling and SCSI termination for problems.


    Thursday, March 14, 2013 7:04 AM