work and personal accounts using same e mail id RRS feed

  • Question

  • Hello Everyone, 

    I have a problem with Microsoft Authenticator app. there have been 2 accounts being created using same id of mine. One account is personal and one is work account type. We want to get the work account deleted as it was created unintentionally. 

    Could you pl advice how this deletion can be performed? I can not enter the work account because it asks for an authenticator approval and the work account is not registered in the authenticator app (During log in attempt it asks for a QR code and which I can not reproduce).  I am using windows 10 on PC and authenticator app on iOS/iPhone.

    Thanks and Regards


    Friday, April 24, 2020 11:43 AM