locked
driver upload RRS feed

  • Question

  • Why is it everytime I turn on ,Vista wants to find a usb driver for my mouse ,I put in disk and it's working Ok already , I told it to run and it downloaded right away after I was told it would not install in Vista ?

    Wednesday, January 30, 2008 9:38 PM

All replies

  • Hello Delta,

     

    Thank you for posting!

     

    Please let me know some important information for further troubleshooting:

     

    1.    The model of your mouse.

    2.    The system information of your computer.

    3.    The exact messages you received in each stages.

    Generally, the issue is possibly caused by incompatible device, please check the compatibility information of the mouse in the following site:

     

    Windows Vista Hardware Compatibility List

    https://winqual.microsoft.com/hcl/

     

    Thanks for your cooperation!

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

     

    Monday, February 4, 2008 7:03 AM