Answered by:
response group on hold music restarts

Question
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Hi Guys
i am currently running lync 2010 with a response group and music on hold for that response group.
everything works fine but when i ring into the response group after 10 seconds it dials another group, when this happens the music on hold STOPS and restarts from the beginning.
i need to have it so that the person on hold hears the full recording rather than the first 10 seconds of it.
any help would be greatly appreciated.
Thanks
Thursday, October 31, 2013 2:19 AM
Answers
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I'm afraid this is just the design as the call is transferred, sorry.
- Proposed as answer by Kent-Huang Saturday, November 2, 2013 12:04 PM
- Marked as answer by Fonts4eva Sunday, November 3, 2013 4:18 AM
Thursday, October 31, 2013 2:54 PM
All replies
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I'm afraid this is just the design as the call is transferred, sorry.
- Proposed as answer by Kent-Huang Saturday, November 2, 2013 12:04 PM
- Marked as answer by Fonts4eva Sunday, November 3, 2013 4:18 AM
Thursday, October 31, 2013 2:54 PM -
Agree with Anthony. It's natively by design as transfer happens.Thursday, October 31, 2013 3:39 PM
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Saturday, November 2, 2013 12:04 PM
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who ever designed it like this needs to be shot!.
does anyone know if the same thing happens in 2013 ?
thanks everyone for your replys
- Edited by Fonts4eva Sunday, November 3, 2013 4:21 AM
Sunday, November 3, 2013 4:18 AM -
Yes, it's the same in 2013.Sunday, November 3, 2013 4:33 AM