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Error: 0x80096010 - Windows Update RRS feed

  • Question

  • Hello,

    We have a machine with XP Pro SP3 and IE8 and we can't make the MS Updates, give the error:  0x80096010.

    We already did the procedure in article  http://support.microsoft.com/kb/822798 and try the troubleshooting, but didn´t work.

    Any sugestions ?

    Thk

    Tuesday, September 17, 2013 8:33 AM

Answers

All replies

  • Tried all the 10 methods?

    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 17, 2013 9:32 AM
    Moderator
  • Also, which AV product are you using MSE or 3rd party.

    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 17, 2013 9:33 AM
    Moderator
  • hello,

    yes the 10 methods...

    panda for desktops...

    Tuesday, September 17, 2013 9:35 AM
  • Can you disable it and check once again?

    Also, what do you see in windowsupdate.log file?


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 17, 2013 9:48 AM
    Moderator
  • I already disable de AV...didn't work...

    I have this in  windowsupdate.log file:

    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {3635BD35-5620-4A6B-87F0-4AEA7F4A93F7}.101 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {FF1D0808-8BB8-47EA-90C4-F7E806F7BDE0}.102 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent Update {C8488E02-E2A8-4EC7-AFB9-B367960EA529}.101 is pruned out due to potential supersedence
    2013-09-17 10:48:15:453 1688 1214 Agent Update {CE9D363D-D570-47C3-8D3D-36F2DF44E8B7}.103 is pruned out due to potential supersedence
    2013-09-17 10:48:15:453 1688 1214 Agent Update {C493A58E-90B7-4615-8135-1320482AC5A1}.104 is pruned out due to potential supersedence
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {56B2CE05-C7B8-4C02-8093-833FFB1166EA}.104 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {5ED104D6-BCBD-42DF-BEA3-9D79C1F67516}.103 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {C3BC5BD8-1C54-4E12-806B-6C78DBE6333A}.106 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {23150D57-A0FF-4C45-A480-DDBEB7F6399F}.104 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {13302BB8-E02D-4453-87DC-C2350C4A8A56}.103 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent Update {8EB601DA-8D17-4D77-A55D-BE51170BE640}.101 is pruned out due to potential supersedence
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {F0B50507-6C86-41D6-9350-6A8AF21F76C7}.101 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent Update {BDEAFDB3-03F6-4333-BD33-F5492F9C6D87}.102 is pruned out due to potential supersedence
    2013-09-17 10:48:15:453 1688 1214 Agent Update {6616AC60-D0DF-4E7E-AFC8-99E7F201A638}.101 is pruned out due to potential supersedence
    2013-09-17 10:48:15:453 1688 1214 Agent Update {BBC8FBF4-3A3C-42C7-B4B4-335AEC10B6F8}.101 is pruned out due to potential supersedence
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {76534B4D-FFE9-4C53-9EBC-51CA929EB636}.103 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {F53B1817-E327-438B-AFB8-0CD5A0F95CB2}.107 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {5B3BD7EB-50DE-491F-8685-0BF527F52AF5}.106 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {3E952BC5-AAD2-4117-AB65-A42F96298868}.105 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent Update {AFC3F8DD-6C6B-4068-8171-341AA7B93482}.106 is pruned out due to potential supersedence
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {8914D187-D0C7-4C7E-9824-CFCFF4C8377D}.105 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent Update {EB3A9F5F-12F2-4559-BE45-3D9C22E88E28}.106 is pruned out due to potential supersedence
    2013-09-17 10:48:15:453 1688 1214 Agent Update {FF0863F8-1E9D-4C0B-91A2-7EF1E2FAF357}.103 is pruned out due to potential supersedence
    2013-09-17 10:48:15:453 1688 1214 Agent Update {DCB443DD-76E6-47A3-8BDE-F0EBFA112190}.102 is pruned out due to potential supersedence
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {0660B399-F744-4B16-A9CF-FC80E1F040F3}.105 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent Update {037490F0-2291-4C45-A381-C90416AEC79E}.102 is pruned out due to potential supersedence
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {7D4F18D7-9E56-4B2C-B6DE-36BA66A4E1E1}.105 to search result
    2013-09-17 10:48:15:453 1688 1214 Agent   * Added update {77643DB3-5759-497A-82AC-60F111F6F43B}.104 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {95FC6ED1-EF3E-4E5A-B6C8-184DDF95DAFA}.102 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent Update {659D6719-4745-4602-AAAF-96BAB33930A6}.101 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent Update {7338C97A-7240-4CD2-A601-F26F255B668D}.101 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent Update {CD673AEC-EC15-4C38-8825-C345BF078BBE}.102 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent Update {1EB97113-DB27-4C0D-A26A-165AD43BC4CC}.103 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent Update {80406810-461E-402F-BC3D-CAD8D2FF59B0}.102 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent Update {78D6BD61-50C5-43D3-ACE6-1CD82C8E4A6B}.103 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent Update {20A0BDCC-C93B-4AD2-B9FA-5671F966C702}.107 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {1EE91BD4-17DD-4E6E-9F1B-5ACBF49C269B}.110 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {D6CC42C5-0D6D-405D-AEFF-EB9A84630D94}.108 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {7EE75883-5E4A-4778-BC14-E86F2203D8B7}.104 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {E6498A38-1DD0-424A-90C6-0D56CC3FB733}.109 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {424B1B09-6916-4288-87FB-9AD738B622D7}.102 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {A506F3F3-D548-4093-8870-E2CB364D02F6}.102 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {A306D447-7721-4AFF-B804-E692EA295B0F}.200 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {4DE0AEC2-9083-4E4A-9027-B7FBA054E082}.202 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {C5BC1025-9179-424B-9915-75E7FA60AD71}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {B3A7222C-310E-44B5-9242-C2B378E76F26}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {AEB95635-30B8-4316-AC16-F4BE037320A4}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {A52F7A82-4DAA-48AF-824D-CBDEC0EA0FF5}.200 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent Update {CBD62893-A511-4A6A-8124-985921E16E76}.202 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent Update {E540D61D-C04B-483A-81BC-FDAF6130674A}.201 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent Update {90417BAB-30EE-4E69-BA34-F6B11CB1DB5B}.201 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {932ECD0D-729F-46B7-9E18-4E021D3988F6}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {E716E52E-46EF-4225-A312-C6FFAA1DD8DF}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {8DEBB3E2-197F-4DC6-B319-887444F7DDBA}.203 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {F7D559D9-8C63-41C2-9A0F-ACE05A08B7D2}.201 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {E95AC676-B6B8-42F6-8046-30F19D116040}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {2E8BA2C8-664D-4146-B8A0-F7C329E45A58}.201 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {E6475379-E48F-476E-BA21-8B1199187232}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {AEBC4952-93C3-4D05-BB7E-8D44C2DD8CE0}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {5FC9D5FB-B777-48E9-AB63-5FD773863E96}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {8608798E-12FC-4D4D-A463-6A91B77D5917}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {EFA036ED-4682-41B1-A07D-010F955777EE}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {EFB911AE-5FBA-48C7-8060-51734E3C1144}.200 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {22D6BAE0-46A1-4E38-901F-02BB1CBE83F2}.201 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent Update {8DFF7AD4-94CD-4297-B327-EDB4BD58FFB8}.201 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {F21B0303-4D18-4A9B-9BDA-8A796062189B}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {40F259C3-7B44-4803-9394-7EEC9C45A8B1}.202 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {80914F48-FE80-479C-86DB-DBA893EF9397}.202 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {78B5F1A3-2FFF-4655-8646-F7EBC07C63F2}.202 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {94379166-F4D7-425F-90E0-53C9DC20D9CB}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {F1A66B59-3F3F-4562-B546-23E383F2AC15}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {6AB11213-F955-4E48-B166-3D8CB5C50FB3}.201 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {8CAB871B-6C86-4091-A9C7-8CE1392F34F0}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {A4FB7163-85FA-473A-82F9-37CF48E73240}.203 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {839E8F9F-188F-48B6-B43A-A4C3CB58C679}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {ED4D0312-2B50-45AB-8DA0-204AF883B3AC}.203 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {92486C48-544D-4FFA-B22F-73CC0E404210}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {E6842A6A-7940-4BE7-ACFF-06C332FA1E8E}.203 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {343E12E8-8772-4A72-9982-570122E959DB}.203 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {F15B1F6F-7DB6-4EFA-B6F7-0C7E54E1A939}.202 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {50929116-01CD-4B0E-8B83-98ECF89F8D0D}.202 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {1F9507E2-8522-405B-98D4-3F6956C979D7}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {1FB67FB2-12FD-4064-BDE6-7FA9248A36A0}.202 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {D93E45A2-4352-4A14-BAD9-8A107BF01C07}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent Update {0D49A9DA-6DC0-48D1-B5D6-121B296A2144}.201 is pruned out due to potential supersedence
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {0FD35735-82E1-4006-87B7-1A3E596D0F8D}.203 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {D9F04167-025B-478B-B92D-7DDE44AFF136}.202 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {8AE30445-2C59-4E30-9368-FC9C7261F2E7}.200 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {6E7FD216-45B8-4D0D-9661-96707343E7D4}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {A1E7646F-37B1-4681-B842-6BEC5D542BA9}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {BC4341A4-0F48-4716-8A03-F87EE8C341E9}.200 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {B33EB699-47A7-413E-8177-F3FD761BB601}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {48CB2C94-8CD5-4714-B115-5777DE1DF6CB}.201 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Added update {2C300C86-C8ED-4EF0-A117-7E495EFE6726}.202 to search result
    2013-09-17 10:48:15:468 1688 1214 Agent   * Found 114 updates and 13 categories in search; evaluated appl. rules of 619 out of 1376 deployed entities
    2013-09-17 10:48:15:468 1688 1214 Agent *********
    2013-09-17 10:48:15:468 1688 1214 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2013-09-17 10:48:15:468 1688 1214 Agent *************
    2013-09-17 10:48:15:484 1688 11dc AU >>##  RESUMED  ## AU: Search for updates [CallId = {8F48D2E6-45F9-4979-916D-36288159416C}]
    2013-09-17 10:48:15:484 1688 11dc AU   # 114 updates detected
    2013-09-17 10:48:15:484 1688 1214 Report REPORT EVENT: {B75AAACE-EE3E-4975-A559-B4400544FCF2} 2013-09-17 10:48:00:546+0100 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80096010 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80096010.
    2013-09-17 10:48:15:484 1688 1214 Report REPORT EVENT: {8FF513A2-B9CF-46C3-AE0A-35301229CBD7} 2013-09-17 10:48:13:109+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0  Success Software Synchronization Windows Update Client successfully detected 126 updates.
    2013-09-17 10:48:15:500 1688 11dc AU #########
    2013-09-17 10:48:15:500 1688 11dc AU ##  END  ##  AU: Search for updates [CallId = {8F48D2E6-45F9-4979-916D-36288159416C}]
    2013-09-17 10:48:15:500 1688 11dc AU #############
    2013-09-17 10:48:15:500 1688 11dc AU Featured notifications is disabled.

    Tuesday, September 17, 2013 9:56 AM
  • Which update you're trying to install, KB?

    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 17, 2013 10:00 AM
    Moderator
  • windows update don´t work....using the browser...

    Tuesday, September 17, 2013 10:03 AM
  • You mean, all the updates have this issue when you try to download/install from browser?

    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 17, 2013 10:07 AM
    Moderator
  • well, this machine was not already updated for some time, and when we try to update using the IE8 Windows Update we get this message:

    "The website has detected a problem and can not display the page you are trying to view... error: 0x80096010"

    Tuesday, September 17, 2013 10:15 AM
  • What about using other browser, chrome or mozilla?

    Are you able to download updates using other browser.


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 17, 2013 10:18 AM
    Moderator
  • Also check this :

    http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/code-80096010/916dab93-c438-42eb-8142-77ef0d762f54

    and 

    http://taurarian.mvps.org/WU_XP/0x80096010.htm


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 17, 2013 10:20 AM
    Moderator
  • hello,

    didn't work.

    thk for you help.

    Tuesday, September 17, 2013 12:58 PM