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Help I have BSOD RRS feed

  • Question

  • This all started after a force update.  My computer would restart after it attempted a auto-defrag.  Now I have stopped the auto-defrags but the computer will randomly shut down.  I have replaced the power supply, I have ran scan-disk, I run Kaspersky and have ran a very recent scan of the system and when I run the defrag myself it goes through without a hitch.  On startup I will get the auto-repair to begin but it is always unable to repair.  I have tried to go to earlier dates from before the update but that does not work.  If anyone has an idea of what I can do to get the restarts to stop or how I can repair it I would be very grateful.

    BCP1:    0000000000000000  

    BCP2:    0000000000000002  

    BCP3:    0000000000000000  

    BCP4:    FFFFF800034D8915

    Monday, July 2, 2012 11:41 PM

Answers

  • Dear Sid8406,

      The dump error 

    Bugcheck code 0000000A
    Arguments 00000000`00000000 00000000`00000002 00000000`00000000 fffff800`034e9915 and

    Bugcheck code 00000116
    Arguments fffffa80`088b1010 fffff880`0fa2f0dc 00000000`00000000 00000000`00000002

    pointing to the bcmwlhigh664.sys and  NVIDIA Windows Kernel Mode Driver .

    The first one a Broadcom network adapter driver and second one pointing to  NVIDIA Windows Kernel Mode Driver

    Please update your motherboard drivers especially display and network drivers from the vendor site http://www.gigabyte.us/products/product-page.aspx?pid=3305#dl

    Use your windows 7 Setup DVD and perform the startup repair.Restart the computer and confirm.

    Hope this will solve your issue



     


    Regards Jinish.K.G|HCL Infosystems LTD

    • Proposed as answer by tracycai Wednesday, July 4, 2012 6:21 AM
    • Marked as answer by Sabrina Shen Monday, August 6, 2012 4:55 AM
    Wednesday, July 4, 2012 6:01 AM

All replies

  • Here are my specs:

    OS: Windows 7 Home Premium 64-bit (6.1, Build 7601)

    System Model:  X58A-UD3R

    BIOS: AWARD MODULAR BIOS v6.00PG

    Processor: Intel Core i7 CPU 930 @ 2.80GHz (8CPUs),

    Memory: 6144MB RAM

    Direct x Version 11


    Video Card: NVIDIA GeForce GTX 465
    • Edited by Sid8406 Monday, July 2, 2012 11:50 PM
    Monday, July 2, 2012 11:49 PM
  • What about the bugcheck code number?
    Could you upload the DMP file from the \Windows\Minidump folder to your Windows Live SkyDrive, make it publicly accessible and post the URL here? We will analyze it and suggest you a solution to your problem.

    Bye.


    Luigi Bruno

    Tuesday, July 3, 2012 5:10 PM
  • For some reason I had to recreate my user name but this is sid8406.  I have never used SkyDrive and figuring out how to link it all was a little difficult but I believe I got it out and here is the link.

    https://skydrive.live.com/redir?resid=4922A6274F66933A!124&authkey=!AJfsIXpUu_k3tWs

    This should have all of the DMPs you ask for form the approximate date that I started having issues.  The random power failures started on or around the 1st of July.  The random power offs from the auto-defrag started after the update and i believe they started when you see the first date on the DMP.  This is starting to get out of my realm of expertise on computers but usually I can figure it all out with good instructions.  I appreciate the help quite a bit.
    Wednesday, July 4, 2012 12:33 AM
  • Dear Sid8406,

      The dump error 

    Bugcheck code 0000000A
    Arguments 00000000`00000000 00000000`00000002 00000000`00000000 fffff800`034e9915 and

    Bugcheck code 00000116
    Arguments fffffa80`088b1010 fffff880`0fa2f0dc 00000000`00000000 00000000`00000002

    pointing to the bcmwlhigh664.sys and  NVIDIA Windows Kernel Mode Driver .

    The first one a Broadcom network adapter driver and second one pointing to  NVIDIA Windows Kernel Mode Driver

    Please update your motherboard drivers especially display and network drivers from the vendor site http://www.gigabyte.us/products/product-page.aspx?pid=3305#dl

    Use your windows 7 Setup DVD and perform the startup repair.Restart the computer and confirm.

    Hope this will solve your issue



     


    Regards Jinish.K.G|HCL Infosystems LTD

    • Proposed as answer by tracycai Wednesday, July 4, 2012 6:21 AM
    • Marked as answer by Sabrina Shen Monday, August 6, 2012 4:55 AM
    Wednesday, July 4, 2012 6:01 AM