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Blue screen error RRS feed

  • Question

  • Hello,
    When I start my Dell Inspiron 1750 Laptop with windows 7 Home Premium, the start up fails at the blue windows screen,It shows the error message RUN the CHKDSk, but After i run the chkdsk It shows  the Same error

    Technical Information:

    * S"padding-right:0px;padding-border:0px;font-size:14px;vertical-align:baseline;background-color:transparent;clear:both;word-wrap:break-word;font-family:Arial, 'Liberation Sans', 'DejaVu Sans', sans-serif;">* mfehidk01.sys - Address 0xfffff880210edaef base at 0xfffff880210de000 DateStamp 0x4e1ba40c 

    This is the error  code which shows in blue screen

    Thursday, August 22, 2013 7:37 AM

Answers

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here



    Wanikiya & Dyami--Team Zigzag

    Thursday, August 22, 2013 8:08 AM
  • Hi devabalan,

    The error can be caused by any device, driver or even a program. Based on ZigZag3143x’s suggestion, please try the following methods to solve this issue:

    Method 1: Diagnose memory problems.

    Run Memory Diagnostics tool to check for any memory problem. Please refer to the article Diagnosing memory problems on your computer to learn more about this tool:

    http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer

    Method 2: Get the latest drivers.

    Check if you are using the latest hardware drivers, especially the chipset and video drivers. Older drivers are a common contributor to BSoD issues. For your information, please review the following articles to get more help:

    Update drivers: recommended links http://windows.microsoft.com/en-us/windows/update-drivers-recommended-links#update-drivers-recommended-links=windows-7

    Update a driver for hardware that isn't working properly http://windows.microsoft.com/en-us/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7

    Method 3: Safe mode and clean boot

    1. Start your computer in safe mode to check if the accounts can work. As for how to start into safe mode, please review this KB article How to easily enter safe mode in windows 8? (One-click series).
    2. Perform a clean boot.

        A Clean boot helps to verify if any third party application services or startup item is causing this issue. For your information, please review this KB article to put the computer in clean boot:

          How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

          Note: Make sure you put the computer back to Normal Startup once you are done with the troubleshooting.

    For your information, please refer to this article Resolving stop (blue screen) errors in Windows 7 to get more help:

         http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

    Regards,

    Lany Zhang

    Friday, August 23, 2013 6:32 AM