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Emails reappearing in the inbox shortly after being filed in a separate folder RRS feed

  • Question

  • I will be absolutely stoked if anyone is able to help me solve this problem. This particular outlook account in on an exchange server, and the user also has a blackberry; not sure if that would cause a problem like this. He said a day after he files an email into a folder it reappears in his inbox. It's not just a copy of the email, it actually leaves the folder he filed it in. Again, any knowledge on this would be greatly appreciated. And if this is in the wrong section of the forum, please let me know where I should direct my question.

    Thanks,

    Matt

    Tuesday, October 9, 2012 5:26 PM

Answers

  • Hi ,

    Please test on OWA.

    Does the issue occurred on blackberry ?

    Please remote wipe and then re-sync it .


    Wendy Liu

    TechNet Community Support

    • Proposed as answer by wendy_liu Wednesday, October 17, 2012 1:38 AM
    • Marked as answer by wendy_liu Thursday, October 18, 2012 2:08 AM
    Wednesday, October 10, 2012 6:38 AM

All replies

  • On Tue, 9 Oct 2012 17:26:33 +0000, computerilliterate86 wrote:
     
    >I will be absolutely stoked if anyone is able to help me solve this problem. This particular outlook account in on an exchange server, and the user also has a blackberry; not sure if that would cause a problem like this. He said a day after he files an email into a folder it reappears in his inbox. It's not just a copy of the email, it actually leaves the folder he filed it in. Again, any knowledge on this would be greatly appreciated. And if this is in the wrong section of the forum, please let me know where I should direct my question.
     
    What happens if he takes the battery out of the BB? :-)
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Tuesday, October 9, 2012 9:34 PM
  • Hi ,

    Please test on OWA.

    Does the issue occurred on blackberry ?

    Please remote wipe and then re-sync it .


    Wendy Liu

    TechNet Community Support

    • Proposed as answer by wendy_liu Wednesday, October 17, 2012 1:38 AM
    • Marked as answer by wendy_liu Thursday, October 18, 2012 2:08 AM
    Wednesday, October 10, 2012 6:38 AM