Visio files fail to open - Installed is Outlook 2016, Visio Viewer 2016 and IE11 on Windows 10 RRS feed

  • Question

  • Visio files are received as attachments in Outlook 2016. Visio Viewer 2016 and IE11 are also installed on Windows 10 (1607).

    Previewing the Visio file (VSD in this case) is successful. However, when you try to open the Visio file, IE11 attempts to open it (as expected) but only displays a blank page.

    Does anyone know if there is a fix for this issue?   Other articles suggest that Visio Viewer 2016 does not support IE11.

    Monday, May 22, 2017 4:56 PM

All replies

  • Hi,

    please see https://social.technet.microsoft.com/Forums/en-US/3174c093-9f69-4823-b4a6-755f7d4f2571/visio-viewer-ie-addons?forum=visiogeneral

    Tools>Manage Addon>Show all addons, to find out if its installed and enabled in IE.



    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions.
    Monday, May 22, 2017 7:00 PM
  • Hi,

    We haven’t heard from you for a couple of days, have you solved the problem?  We are looking forward to your good news.

    Best Regards,


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, June 2, 2017 8:52 AM