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please help RRS feed

  • Question

  •  

    every time i try to download somethig internet explorer shuts down then re starts as soon as i hit run why would this be?

     

    Sunday, August 17, 2008 9:00 PM

Answers

  • Hi,

     

    In most of cases, this issue is caused by the following factors.

     

    1.Incorrect IE/add-on setting.

    2.Corrupt IE components.

    3.Software conflict.

     

    In order to narrow down the issue efficiently, please try to take the following steps:

     

    Suggestion 1: Reset Internet Explorer settings

    =============================

    1. Please open Internet Explorer, click "Tools", and click "Internet Options".

    2. In “General” tab, click “Delete”, and delete cookies on the computer.

    3. Switch to the "Advanced" tab.

    4. Refer to "Reset Internet Explorer Settings" section, and click "Reset".

    5. Click "Close" when the resetting process is complete.

    6. Uncheck the "Enable third-party browser extensions" option in the Browsing box.

    7. Click "Apply", click "OK".

    8. Close Internet Explorer.

    9. Open a new IE to test this issue

     

    For more information about reset IE:

     

    How to use Reset Internet Explorer Settings (RIES)

    http://support.microsoft.com/kb/923737

     

    Suggestion 2: Test this issue in Clean Boot

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    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please monitor the system in the Clean Boot environment. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    Hope it helps.

     

    Tuesday, August 19, 2008 6:42 AM
    Moderator