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sent an email to create a record in salesforce through outlook RRS feed

  • Question

  • Hi 

    I have a configured End to end in salesforce as well in outlook....

    Outlook- i have created rules  from address to address.

    But the case is not creating in salesforce..

     For Reference i am sharing the Link..

    https://help.salesforce.com/articleView?id=000003944&type=1

    Thanks

    Yashwanth

    Tuesday, February 12, 2019 1:05 AM

All replies

  • Hi Yashwanth,

    >>Outlook- i have created rules from address to address.

    What Outlook rules do you mean?

    Do you configure Salesforce for Outlook? If yes, you can check this article to see if your configuration is correct.

    (Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

    As here we mainly focus on issues and feedback about Outlook client, if Outlook rules without Salesforce work correctly, this issue should be related with Salesforce. I’d like to recommend you contact Salesforce Support to see if they have any good ideas.

    Thank you for your understanding and support.

    Regards,

    Perry


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    • Edited by Perry-Pan Tuesday, February 12, 2019 7:40 AM
    • Proposed as answer by Perry-Pan Wednesday, February 13, 2019 5:03 AM
    Tuesday, February 12, 2019 7:35 AM