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Programme Office 2010 WINWORD.EXE versjon 14.0.5123.5000 crashes RRS feed

  • Question

  • Hi.

    We have computer in domain with windows 7 all MS updates are done. Word 2010 crashes when users are working with documents on network locations. It happens sometime.

    Here is logg from Windows Loggs- Program:

    The program WINWORD.EXE version 14.0.5123.5000 stopped interacting with Windows and was closed. If you want to see if there is more information available about the problem, look into the problem log in the control panel for the Action Center.
    Process ID: ac8
    Start time: 01cc0e146f39dec8
    End Time: 16
    Application Path: C: \ Program Files \ Microsoft Office \ Office14 \ WINWORD.EXE
    Report ID: d6244d88-7a46-11e0-b5e1-643150284244
    Event ID: 1002 05/09/2011 at 4:18:03 p.m.

    Same user is also having problem with Outlook 2010.

    Program Name with error: Outlook.exe, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
    Module name with error: Outlook.exe, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
    Exception Code: 0xc0000005
    Offset Error: 0x004c6aa6
    Error processing ID: 0xb1c
    Error starting time of application: 0x01cbf5aa1304af88
    Wrong application path: C: \ Program Files \ Microsoft Office \ Office14 \ Outlook.exe
    Error module path: C: \ Program Files \ Microsoft Office \ Office14 \ Outlook.exe
    Report ID: b0acb53f-65a5-11e0-bd69-643150284244
    Event ID: 1000 05/09/2011 at 4:18:03 p.m.

     

    Is there any solution to this problem?

     

     

    Wednesday, May 11, 2011 8:32 AM

Answers

  • Hi,

    Thank you for using Microsoft Office for IT Professionals Forums.

    From your description, I understand that when users are working with documents on network locations, Word 2010 crashes. In addition, same user is also having problem with Outlook 2010. If there is any misunderstanding, please feel free to let me know.

    At this point, let’s focus on the Word crashes issue first.

    Start the Office program in safe mode
    ==============
    1.       Click Start, point to All Programs, and then point to Microsoft Office.
    2.        Press and hold the CTRL key, and then click the Office program you want to start.

    If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:
     
    Disable add-ins
    ***************************
     a) Click File menu, click Options >  Add-in, click Go button in the Manage: Com-in Add.
     b) Check if there are any add-ins, clear the checkbox to disable them.
     c) Close the Office program and restart it.
     d) Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

    If the issue still persists, let’s refer to the following KB article to troubleshoot this issue.

    http://support.microsoft.com/kb/921541

    Best Regards,

    Nick Wan

    • Marked as answer by Nick Wan Monday, May 16, 2011 5:30 AM
    Friday, May 13, 2011 6:40 AM