User cannot logon to Active Directory windows network RRS feed

  • Question

  • I am working towards an Associates degree as a Computer User Support Specialist.  I have been given the following question and have been searching for an answer that makes sense to me for about 4 days.  The teacher made the question deliberately vague, but I think it is referring to a business environment.  The question is, "A user calls and can't login to their PC. The PC is on an Active Directory Windows network. How would you troubleshoot to determine what the problem is? List the possible problems and your solution for each."  Any direction I've gone to find an answer leads me to extremely technical discussions that I don't understand.  Is there anyone who can give me an answer that a person who does not have the advanced knowledge can understand and use to solve the  issue?
    Wednesday, December 11, 2013 10:24 PM


  • I tried to log on, but I keep getting a message telling me that the user name or password is incorrect.

    Here are several possible solutions to fix this problem:

    • Caps Lock might be on.

      Passwords in Windows are case-sensitive, which means that every time you type your password, you have to capitalize each letter in exactly the same way that you did when you first created it. If you have accidentally pressed Caps Lock (sometimes the key name is spelled CapsLk), then you're inadvertently typing your password in all capital letters. Make sure Caps Lock is off, and then type your password again.

    • You might be typing the wrong password.

      If you can't remember your password, you need to reset your password, either with a password reset disk or an administrator account. For more information, see Reset your Windows password.

    • An administrator on the computer might have reset your password.

      If your computer is on a network, a network administrator has the ability to reset your password. If you think this might be the problem, check with your network administrator. If your computer is in a workgroup, anyone who has an administrator account on the computer can change your password.

    • You might be trying to log on to the wrong user account.

      If you have more than one user account on the computer, make sure you're logging on to the account that matches the password you're using.

    • You might be trying to log on to the local computer and not the domain.

            Log on to the Domain

    Information found at:

    Log on to the Domain

    Solutions to common problems with logging on to Windows

    I think this is a very good start to answering your question.

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    • Proposed as answer by Kelly Bush Thursday, December 12, 2013 5:17 AM
    • Marked as answer by Michael_LS Thursday, December 19, 2013 9:43 AM
    Thursday, December 12, 2013 5:17 AM