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Printer problems with Vista

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I purchased my Dell XPS 410 in April 2007 and it came with Windows Vista Home Premium. I had to buy a new printer, scanner, keyboard and mouse. The printer is an HP Photosmart D7160. I installed and it worked fine until about a month ago. I uninstalled the printer, and have been unable to re-install it. I've spent many hours online with Dell, HP and Firedog with no resolution. I've downloaded the latest HP software and when this didn't work, they sent me the lastest version on a CD, which also doesn't work. I get an error telling me I need to install windows update KB940199. When I download this update I get an error "your system doesn't support this update". I checked Windows Update on my computer and there are several updates that have failed, one dealt with DOT4USB. When I try to download these "Important" updates, the update fails with no real explanation. Anyone have any ideas?

Wednesday, August 13, 2008 7:58 PM

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Hi, I suggest you first download and install the update KB940199, then check the result:

http://www.microsoft.com/downloads/info.aspx?na=90&p=&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=51f0ef25-280b-4613-a600-c61224bacd1c&u=http%3a%2f%2fdownload.microsoft.com%2fdownload%2ff%2fd%2f1%2ffd1b0b4b-f073-448f-b8e2-6c57b13fdcaa%2fWindows6.0-KB940199-x86.msu

If you encounter any error please feel free to let me know. Also, this issue can be also related to Windows Update. We may need to involve support service from Windows Update in order to resolve the issue in a timely manner:

https://support.microsoft.com/oas/default.aspx?gprid=6527

Hope this helps!

Friday, August 15, 2008 4:04 AM

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Hi, I suggest you first download and install the update KB940199, then check the result:

http://www.microsoft.com/downloads/info.aspx?na=90&p=&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=51f0ef25-280b-4613-a600-c61224bacd1c&u=http%3a%2f%2fdownload.microsoft.com%2fdownload%2ff%2fd%2f1%2ffd1b0b4b-f073-448f-b8e2-6c57b13fdcaa%2fWindows6.0-KB940199-x86.msu

If you encounter any error please feel free to let me know. Also, this issue can be also related to Windows Update. We may need to involve support service from Windows Update in order to resolve the issue in a timely manner:

https://support.microsoft.com/oas/default.aspx?gprid=6527

Hope this helps!

Friday, August 15, 2008 4:04 AM

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I think I had a very similar problem!

The scanner of my all-in-one HP PSC 1510 just stoped working. I uninstalled the driver and tried to re-install it. But it didn't work. Then nor the printer nor the scanner worked. I chated with HP support but had no success.

I had to restore the system to a previous date. At least the softwares came back.

I have now the printer, but the scanner isn't working. I've downloaded the hotfix KB940199, but when I'm running it, it says it isn't compatible with my system (I think it may be because I updated to the Service Pack 1 [Vista]).

Something about the DOT4USB thing appeared here also.

What can I do?

Wednesday, August 27, 2008 3:23 AM