Installation corrupted, and no install disc RRS feed

  • Question

  • Hi, first time poster here. 

    I have a big problem after trying to upgrade my Win 7 Dell laptop to Win 10. 

    The install froze at 48%. Most web advice was to power off, wait a few minutes and power on again, which should revert it to Windows 7. 

    I tried this, but Windows failed to start, with the message: 

    Status: 0xc00000f

    Info: The boot selection failed because a required device is inaccessible. 

    Insert your Windows installation disc and restart your computer. 

    Trouble is, I cannot find the disc. I know it was a legal copy that came with the machine - how can I get a replacement Win 7 disc that will let me recover the startup? 


    Sunday, August 2, 2015 10:50 AM


All replies

  • Since Microsoft has removed the digital river downloads you have two equally bad choices.

    Request backup media from Microsoft https://support.microsoft.com/kb/326246?wa=wsignin1.0 

    Or if you have a retail key  (NOT OEM from pre-installed OS) http://www.microsoft.com/en-us/software-recovery 

    You may be better off borrowing from someone.  For OEM (pre-installed) you need to contact the computer maker.

    Wanikiya and Dyami--Team Zigzag

    Sunday, August 2, 2015 3:45 PM
  • How can I get a replacement Win 7 disc that will let me recover the startup?

    Here are a couple of options:

    • Use a System Repair CD to boot the machine into Repair Mode, then get it to repair the boot environment. Ask a friend to burn one for you via the Control Panel / Backup and Restore.
    • Order a Factory Restore DVD from the Dell distributor to perform a destructive Factory Restore.

    If you want to play it safe when doing a major upgrade then you should create (and test!) an image of the system partition before goinng ahead.

    Sunday, August 2, 2015 3:48 PM