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Windows 7 64-bit RDP Crashing RRS feed

  • Question

  • I've been working with a computer from work that is having a problem every time that it attempts to RDP into a Windows 7 or Server 2008 machine, but the computer can RDP into any Window XP or Server 2003 machine without any issues.

    The RDP session will work as long as it is coming from a Windows 7 32-bit installation, but not a 64-bit install.  Below is the error that I am getting on the Win 7 64-bit computer that is attempting to connect to a Win 7 32-bit computer:

     

     

    Problem signature:

      Problem Event Name: BEX64

      Application Name: mstsc.exe

      Application Version: 6.1.7600.16385

      Application Timestamp: 4a5bce80

      Fault Module Name: Matrox.Pdesk.LogonRelocator64.d_unloaded

      Fault Module Version: 0.0.0.0

      Fault Module Timestamp: 4ae0bfe8

      Exception Offset: 000007feeb505649

      Exception Code: c0000005

      Exception Data: 0000000000000008

      OS Version: 6.1.7600.2.0.0.256.1

      Locale ID: 1033

      Additional Information 1: d41d

      Additional Information 2: d41d8cd98f00b204e9800998ecf8427e

      Additional Information 3: f8de

      Additional Information 4: f8de4626c41c3178366f79abdca1376d

     

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    Any ideas?

     

    Sunday, April 4, 2010 8:51 PM

Answers

  • Well it seems to refer to Matrox which has to do with your computers video card. Try upgraing the driver to the latest (or downgrade if you are already using the latest driver) and contact Matrox about this issue.
    Blogging about Windows for IT pros at www.theexperienceblog.com
    • Marked as answer by crazitrain Tuesday, April 6, 2010 1:51 AM
    Monday, April 5, 2010 10:59 AM

All replies

  • Well it seems to refer to Matrox which has to do with your computers video card. Try upgraing the driver to the latest (or downgrade if you are already using the latest driver) and contact Matrox about this issue.
    Blogging about Windows for IT pros at www.theexperienceblog.com
    • Marked as answer by crazitrain Tuesday, April 6, 2010 1:51 AM
    Monday, April 5, 2010 10:59 AM
  • The Matrox desktop software was still installed from when the computer had a Dual-head with it.  That has since been removed, but the RDP software was still having a problem with the Matrox software still being there.
    Tuesday, April 6, 2010 1:53 AM