Windows 10 Communications Apps Crash RRS feed

  • Question

  • How do I prevent the Window 10 windowscommunicationsapps (Mail and Calendar) from continuously crashing.

    I have previously removed the app with the PS command Get-appxprovisionedpackage and the issue returned after the re-install.

    Win10 Build: 10240

    Faulting application name: HxTsr.exe, version: 16.0.6121.4200, time stamp: 0x55d79dee

    Faulting module name: hxcomm.dll, version: 16.0.6121.4200, time stamp: 0x55d79e76

    Exception code: 0x80000003

    Fault offset: 0x00000000003e9b19

    Faulting process id: 0x2b0c

    Faulting application start time: 0x01d0ea3d96548749

    Faulting application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6121.42001.0_x64__8wekyb3d8bbwe\HxTsr.exe

    Faulting module path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6121.42001.0_x64__8wekyb3d8bbwe\hxcomm.dll

    Report Id: 743f1a86-b465-4311-b4ca-14a9f00398e0

    Faulting package full name: microsoft.windowscommunicationsapps_17.6121.42001.0_x64__8wekyb3d8bbwe

    Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

    Tuesday, September 8, 2015 2:08 PM


  • Hi joshwils,

    Have you tried the DISM command:

    Dism /online /cleanup-image /restorehealth

    Run the above command and then check to see if issue insists.

    Further, Uninstall the app, and then run the following command to reinstall all the built-in apps:

    Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

    If is still can't work, please take use of Windows 10 install media, on the install welcome page, click the pepair your computer option.


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    Wednesday, September 9, 2015 9:22 AM