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  • Question

  • why i replace a new battery and its plug in,but its wont charge?
    Friday, April 1, 2016 10:13 PM

Answers

All replies

  • Does it show indicator of charging? (e.g. the light which indicate battery is charging?)

    Try restart your PC and check again.

    Saturday, April 2, 2016 5:09 PM
  • Battery charging is a hardware function built into the hardware by the manufacturer.  It is not a Windows function.

    If your battery is not charging it may defective.  You should have your system check by a professional computer technician or take it back to the manufacturer to have it checked.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Saturday, April 2, 2016 7:04 PM
  • Hi cthao08.

    Based on your description, would you please tell me more about the information? Which battery on the device? Laptop or Surface?

    For laptop, please refer to the link:

    How to Fix a Laptop that is not Charging:

    http://www.wikihow.com/Fix-a-Laptop-that-is-not-Charging

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    For Surface, please refer to the link:

    Surface battery won’t charge:

    https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/surface-wont-turn-on-battery-wont-charge?os=windows-10

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, April 4, 2016 9:23 AM