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Windows 7 SP1 boots only in safe mode. Can not turn on system restore. Windows product ID disappeared. RRS feed

  • Question

  • Hi folks,

    That's pretty much it - Win7 SP1 boots only in safe mode, system restore does turn on (HDD is in NTFS), Windows product key is no longer available in system description window. Have tried Dr. Web Cureit tool - it discovered 6 malware files and neutralized them, however Windows still would not boot normally. Of course I am bright enough not to have back up copy of Windows or system image...

    Any assistance would be greatly appreciated, thanks a million in advance!!!

    Saturday, April 6, 2013 11:15 AM

Answers

  • Blackrider323

    This DMP files were from back in December so not very useful.  If you have been crashing since then we could really use the newer DMP files

    These were related to your video driver (nvlddmkm.sys) killing  PCI.SYS.  I would re-install the newest driver available. YOURS IS FROM 2010.

    Other Old drivers in need of updating

    Related to ASMMAP64.sys Memory mapping Driver from ASUS

    How To Find Drivers:

    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

    The most common drivers are listed on this page: Driver Reference

    http://www.carrona.org/dvrref.php

    http://sysnative.com/drivers/

    - - Driver manufacturer links are on this page: http://www.carrona.org

                Args: 00000000 00000000 00000000 00000000
     [ 16, 0]   0  0 fffffa800680aa10 00000000 fffff8800f36467c-fffffa80078eb920    
               \Driver\pci    nvlddmkm
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa8006eb3040 00000000 00000000-00000000    pending
               \Driver\nvlddmkm
                Args: 00000000 00000001 00000001 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8008691630 



    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com


    • Edited by ZigZag3143x Monday, April 8, 2013 7:32 AM
    • Marked as answer by ZigZag3143x Thursday, September 26, 2013 6:38 PM
    Monday, April 8, 2013 7:31 AM

All replies

  • Blackrider

    When you boot normally does it blue screen and re-start?  If so the crash logs (called DMP files) will identify the cause

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Saturday, April 6, 2013 3:31 PM
  • Thanks Zig Zag, definitely will try it and let you know. Actually when booting in a normal mode, Windows seemingly are loading; then there is a black screen (mouse pointer is still functional though) and there 's no other way to turn off or restart the machine than to disconnect it and take the battery off (off button on a keyboard doesn't work). It does not restart automatically.
    Saturday, April 6, 2013 6:00 PM
  • As discussed - here's a link to my dmp files (i'm puzzled because last of them is dated somewhat Dec 2012 while system crashed two days ago). http://rapidshare.com/files/4079114515/112212-21044-01.zip  . MS32 info link : http://rapidshare.com/files/2458344430/Windows32.nfo System info: its Asus Notebook N53SV series, processor IntelCore i5-2410M, Win 7, SP1. I hope this is sufficient, if not pls let me know.
    Saturday, April 6, 2013 9:59 PM
  • Another thing - audio is nut working, Windows fails to repair a problem (and I can't reinstall drivers while only in safe mode).

    Saturday, April 6, 2013 10:04 PM
  • The download has not been enabled. 

    https://gtipjg.bn1.livefilestore.com/y1pq7A4TolY2LlMRv8MpeK7-M0UB4dEQKfrhXkk37K1j-iA0MYTrLCTWl-tM6w3ViQh3aPkwAMgNUGeDebYW0MR7poCCMdmcWDk/Download%20not%20avail.png?psid=1


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Saturday, April 6, 2013 11:32 PM
  • Thanks, should be enabled now: http://rapidshare.com/files/2458344430/Windows32.nfo 

    http://rapidshare.com/files/4079114515/112212-21044-01.zip

    Sunday, April 7, 2013 6:04 AM
  • Blackrider323

    This DMP files were from back in December so not very useful.  If you have been crashing since then we could really use the newer DMP files

    These were related to your video driver (nvlddmkm.sys) killing  PCI.SYS.  I would re-install the newest driver available. YOURS IS FROM 2010.

    Other Old drivers in need of updating

    Related to ASMMAP64.sys Memory mapping Driver from ASUS

    How To Find Drivers:

    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

    The most common drivers are listed on this page: Driver Reference

    http://www.carrona.org/dvrref.php

    http://sysnative.com/drivers/

    - - Driver manufacturer links are on this page: http://www.carrona.org

                Args: 00000000 00000000 00000000 00000000
     [ 16, 0]   0  0 fffffa800680aa10 00000000 fffff8800f36467c-fffffa80078eb920    
               \Driver\pci    nvlddmkm
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa8006eb3040 00000000 00000000-00000000    pending
               \Driver\nvlddmkm
                Args: 00000000 00000001 00000001 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8008691630 



    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com


    • Edited by ZigZag3143x Monday, April 8, 2013 7:32 AM
    • Marked as answer by ZigZag3143x Thursday, September 26, 2013 6:38 PM
    Monday, April 8, 2013 7:31 AM
  • Thanks. Problem is, I can not locate any newer dmp. files on my system than those from 2012 December. I doubt there is any worth in trying reinstall the drivers while root cause of a failure is not resolved. Any other options you might think of?
    Tuesday, April 9, 2013 7:23 PM
  • For dumps to be produced. . .

    ▪ Page file must be on OS drive
    * Page file base allocation size must be > than installed physical RAM
    ▪ Windows Error Reporting (WER) system service should be set to MANUAL
    *Set page file to system managed on the OS drive
    *Set system crash/recovery options to "kernel Memory Dump"
    *User account control must be running.
    * Sometimes SSD drives with older firmware do not create DMPS (update firmware)

    Obviously since you video driver was involved you need to do something with it or the crashes will continue to happen.  The other driver may or may not be important


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Wednesday, April 10, 2013 7:26 AM
  • Have a feeling of going around in circles with no result...

     Page file must be on OS drive - page file is on OS drive

    Page file base allocation size must be > than installed physical RAM - not sure what this is???

    Windows Error Reporting (WER) system service should be set to MANUAL - set WER to manual. Error 1084 can not be started in safe mode :/// Did sfc/scannow - no failures reported:///

    Set page file to system managed on the OS drive - ?

    Set system crash/recovery options to "kernel Memory Dump" - done.

    Have to restart now, will let you know if any luck.

     - 

    Wednesday, April 10, 2013 8:55 PM
  • Restarted. No luck - bloody thing still starts only in safe mode, no new .dmp files were generated. Btw, updated video driver even before all the actions mentioned above..
    Wednesday, April 10, 2013 9:10 PM