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Why did my screen go black, blank shortcuts and most programs aren't running? RRS feed

  • Question

  • When I started my laptop everything was normal but then when I logged in, my shortcuts were blank. Also when I click on them it says it can't find the file. My background is black. All my programs won't work as when i click on them i get a message saying something about the directories can't be found. I tried going to my "desktop" folder to see if any programs were there but it's empty.

    For some reason though, my guest account works normally but also it won't allow me to make a new user account. I also tried opening the apps by going on my computer then going on where the applications are originally but even that doesn't seem to work.

    I've tried to do the following;

    1. system restore
    2. troubleshoot(which it allow me to do)
    3. file check
    4. system check
    5. basically most things

    Why did this happen? How can I fix it?


    • Edited by rufaro16 Tuesday, May 28, 2013 8:46 PM
    • Edited by ZigZag3143x Tuesday, May 28, 2013 9:15 PM clarity
    Tuesday, May 28, 2013 7:03 PM

Answers

  • Sounds like your system has been compromised with malware, I suggest scanning your computer with malwarebytes antimalware, though it sound like your file system may have been changed and you may need to run a repair. clear out your temp files aslo.

    • Marked as answer by rufaro16 Thursday, May 30, 2013 11:53 PM
    Wednesday, May 29, 2013 8:22 AM
  • Hi,

    If all things cannot work it out, I suggest you perform an in-place upgrade to fix this issue:

    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

    http://support.microsoft.com/kb/2255099


    Alex Zhao
    TechNet Community Support

    • Marked as answer by rufaro16 Thursday, May 30, 2013 11:53 PM
    Thursday, May 30, 2013 7:13 AM

All replies

  • Sounds like your system has been compromised with malware, I suggest scanning your computer with malwarebytes antimalware, though it sound like your file system may have been changed and you may need to run a repair. clear out your temp files aslo.

    • Marked as answer by rufaro16 Thursday, May 30, 2013 11:53 PM
    Wednesday, May 29, 2013 8:22 AM
  • Hi,

    If all things cannot work it out, I suggest you perform an in-place upgrade to fix this issue:

    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

    http://support.microsoft.com/kb/2255099


    Alex Zhao
    TechNet Community Support

    • Marked as answer by rufaro16 Thursday, May 30, 2013 11:53 PM
    Thursday, May 30, 2013 7:13 AM