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Blue Screen Error Windows 7 unexpected shutdown RRS feed

  • Question

  • Source

    Windows

    Summary

    Shut down unexpectedly

    Date

    3/5/2011 9:15 PM

    Status

    Not reported

    Problem signature

    Files that help describe the problem

    Extra information about the problem

    BCCode: 3b

    BCP1: 00000000C0000005

    BCP2: FFFFF96000154613

    BCP3: FFFFF88005446070

    BCP4: 0000000000000000

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

    030511-19983-01.dmp

    sysdata.xml

    WERInternalMetadata.xml

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.256.48

    Locale ID: 1048

    Saturday, March 5, 2011 8:54 PM

Answers

  • Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    Cause

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

    http://msdn.microsoft.com/en-us/library/ff558949%28VS.85%29.aspx


    So try to update the graphic card driver first.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Marked as answer by Vivian Xing Tuesday, March 15, 2011 3:03 AM
    Sunday, March 6, 2011 1:33 PM