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Windows 10 Servicing - 1803 Update RRS feed

  • Question

  • Hello,

    I am trying to update our machines from 1709 to 1803 but having difficulty. I've created service plan to do this, it appears in Software Centre as " Feature update to Windows 10 (business editions), version 1803, en-us x64". When I install it, it downloads and hangs at installing forever. Initially when it's installing I've been watching task manager and can see it's working for some time, I see processes like Windowsupdatebox and Setuphost taking CPU then eventually everything goes idle. I've tried reading the Windows update logs in C:\Windows\Logs\WindowsUpdate but it doesn't provide anything useful, I open the etl files in event viewer but the "General" tab is blank. I do see some errors and critical, but can't get any information from it. I'm new to Windows 10 servicing so apologies if I'm missing any crucial info. Any help is appreciated. 

    Thursday, November 1, 2018 11:54 AM

Answers

  • Interesting enough, one of machines finally updated to 1803. I re-imaged it to start from scratch at 1709 and it worked this time. So must be something going on specific machines. 
    • Marked as answer by NS82 Saturday, May 18, 2019 2:30 AM
    Friday, November 2, 2018 4:58 PM

All replies

  • Have you checked the event logs on the target system?

    What about the ConfigMgr agent log files like wuahandler.log and updatedeployment.log?


    Jason | https://home.configmgrftw.com | @jasonsandys

    Thursday, November 1, 2018 6:58 PM
  • I checked the logs and a few things are standing out, (at this stage the update is downloaded in ccmcache)

    UpdatesDeployment.log

    InstallUpdates Initiated by user UpdatesDeploymentAgent 2018-11-02 10:27:43 AM 12788 (0x31F4)
    Unable to find CCM_PrePostActions.SiteSettingsKey=1. UpdatesDeploymentAgent 2018-11-02 10:27:43 AM 12788 (0x31F4)
    GetActions() did not succeed. 80070490. UpdatesDeploymentAgent 2018-11-02 10:27:43 AM 12788 (0x31F4)
    ApplyCIs - JobId = {CEBB0CDC-EBDF-43B9-9F5C-8CF53AFCC6AC} UpdatesDeploymentAgent 2018-11-02 10:27:43 AM 12788 (0x31F4)
    Update (Site_8268EA23-B1E9-4253-B5FD-3518040FB65A/SUM_4768da14-574f-456b-8c74-bc7159f3ac4a) Progress: Status = ciStateDetecting, PercentComplete = 0, DownloadSize = 0, Result = 0x0 UpdatesDeploymentAgent 2018-11-02 10:27:43 AM 14188 (0x376C)
    Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID="Site_8268EA23-B1E9-4253-B5FD-3518040FB65A/SUM_4768da14-574f-456b-8c74-bc7159f3ac4a", actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 2018-11-02 10:27:43 AM 14188 (0x376C)

    WUAHandler.log

    Going to search using WSUS update source. WUAHandler 2018-11-02 10:27:44 AM 14188 (0x376C)
    Synchronous searching started using filter: 'UpdateID = '4768da14-574f-456b-8c74-bc7159f3ac4a' AND DeploymentAction = *'... WUAHandler 2018-11-02 10:27:44 AM 14188 (0x376C)
    Successfully completed synchronous searching of updates. WUAHandler 2018-11-02 10:27:44 AM 14188 (0x376C)
    1. Update: 4768da14-574f-456b-8c74-bc7159f3ac4a, 201   BundledUpdates: 1 WUAHandler 2018-11-02 10:27:44 AM 14188 (0x376C)
           Update: 1cbb5c9e-9ff0-4f0e-bd3e-cae07c2431e2, 201   BundledUpdates: 0 WUAHandler 2018-11-02 10:27:44 AM 14188 (0x376C)
    1. Update (Missing): Feature update to Windows 10 (business editions), version 1803, en-us x64 (4768da14-574f-456b-8c74-bc7159f3ac4a, 201) WUAHandler 2018-11-02 10:27:44 AM 14188 (0x376C)
    Async installation of updates started. WUAHandler 2018-11-02 10:27:45 AM 14188 (0x376C)
    This is an OS upgrade. Phase two installation needed, and will be started shortly. WUAHandler 2018-11-02 10:29:10 AM 9540 (0x2544)
    Async install completed. WUAHandler 2018-11-02 10:29:10 AM 11536 (0x2D10)
    Upgrade installation result indicates that phase two installation is required. WUAHandler 2018-11-02 10:29:10 AM 14296 (0x37D8)
    Need to begin phase two of installation. WUAHandler 2018-11-02 10:29:10 AM 14296 (0x37D8)
    Going to search using WSUS update source. WUAHandler 2018-11-02 10:29:10 AM 14296 (0x37D8)
    Synchronous searching started using filter: 'UpdateID = '4768da14-574f-456b-8c74-bc7159f3ac4a' AND DeploymentAction = *'... WUAHandler 2018-11-02 10:29:10 AM 14296 (0x37D8)
    Successfully completed synchronous searching of updates. WUAHandler 2018-11-02 10:29:10 AM 14296 (0x37D8)
    1. Update: 4768da14-574f-456b-8c74-bc7159f3ac4a, 201   BundledUpdates: 1 WUAHandler 2018-11-02 10:29:10 AM 14296 (0x37D8)
           Update: 1cbb5c9e-9ff0-4f0e-bd3e-cae07c2431e2, 201   BundledUpdates: 0 WUAHandler 2018-11-02 10:29:10 AM 14296 (0x37D8)
    1. Update (Missing): Feature update to Windows 10 (business editions), version 1803, en-us x64 (4768da14-574f-456b-8c74-bc7159f3ac4a, 201) WUAHandler 2018-11-02 10:29:10 AM 14296 (0x37D8)

    These repeat, and the upgrade is stuck at "installing"


    Friday, November 2, 2018 2:04 PM
  • Interesting enough, one of machines finally updated to 1803. I re-imaged it to start from scratch at 1709 and it worked this time. So must be something going on specific machines. 
    • Marked as answer by NS82 Saturday, May 18, 2019 2:30 AM
    Friday, November 2, 2018 4:58 PM