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Internet 9 connection to internet problems RRS feed

  • Question

  • Just got a new internet service and now IE9 will not connect to the internet.  Diagnostic tool will not solve it.
    Saturday, December 22, 2012 11:09 AM

Answers

  • Just got a new internet service and now IE9 will not connect to the internet.

    My guess would be a difference in proxy server requirements.   E.g. if you have any such options checked (including Automatically detect...) try unchecking them.
    Saturday, December 22, 2012 7:53 PM
    Answerer
  • Hi,


    What kind of error message was received when using Internet Explorer? Whether you could connect to Internet using other browser?


    In addition, try to performing the following:

    1. Run Internet Explorer (No Add-ons) to troubleshoot the issue.

       

        1. Open Start Menu, then click all programs, select Accessories, open the  system tools;

        2. Right-click Internet Explorer(No Add-ons), run as Administrator.


    2. Reset Internet Explorer settings and see how it works.

    3. Test issue in Clean Boot mode and Safe Mode with networking


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Monday, December 24, 2012 5:52 AM
  • IE9 will not connect to the internet.  Diagnostic tool will not solve it.

    Another tack would be to supplement the diagnostics that you are getting.   E.g. try to refine your symptom description so you know whether the problem just seems to be with IE9, in which case as you say the "Diagnostic tool will not solve it."  or if the symptoms are wider than that, e.g. test what happens in a cmd window using  ping  -n 1 -w  1   with a host name.   Then if you get a symptom which indicates that there is no DNS you could use  netsh  in  ipv4  sh  dn   and  nslookup  to check that out.   For example, a plausible explanation for your symptom given the facts so far is:  you have hardcoded  DNS  addresses for your previous ISP and they are no longer being allowed when accessed via your new ISP's servers.   I doubt that the W7 Networking troubleshooter would try to override something like that, so it would have to be undone manually before you could continue normally (automatically).

     
    FYI

     
    Robert
    ---

    Monday, December 24, 2012 6:10 PM
    Answerer

All replies

  • Just got a new internet service and now IE9 will not connect to the internet.

    My guess would be a difference in proxy server requirements.   E.g. if you have any such options checked (including Automatically detect...) try unchecking them.
    Saturday, December 22, 2012 7:53 PM
    Answerer
  • Hi,


    What kind of error message was received when using Internet Explorer? Whether you could connect to Internet using other browser?


    In addition, try to performing the following:

    1. Run Internet Explorer (No Add-ons) to troubleshoot the issue.

       

        1. Open Start Menu, then click all programs, select Accessories, open the  system tools;

        2. Right-click Internet Explorer(No Add-ons), run as Administrator.


    2. Reset Internet Explorer settings and see how it works.

    3. Test issue in Clean Boot mode and Safe Mode with networking


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Monday, December 24, 2012 5:52 AM
  • IE9 will not connect to the internet.  Diagnostic tool will not solve it.

    Another tack would be to supplement the diagnostics that you are getting.   E.g. try to refine your symptom description so you know whether the problem just seems to be with IE9, in which case as you say the "Diagnostic tool will not solve it."  or if the symptoms are wider than that, e.g. test what happens in a cmd window using  ping  -n 1 -w  1   with a host name.   Then if you get a symptom which indicates that there is no DNS you could use  netsh  in  ipv4  sh  dn   and  nslookup  to check that out.   For example, a plausible explanation for your symptom given the facts so far is:  you have hardcoded  DNS  addresses for your previous ISP and they are no longer being allowed when accessed via your new ISP's servers.   I doubt that the W7 Networking troubleshooter would try to override something like that, so it would have to be undone manually before you could continue normally (automatically).

     
    FYI

     
    Robert
    ---

    Monday, December 24, 2012 6:10 PM
    Answerer