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Outlook loses connectivity to Exchange during DPM backup RRS feed

  • Question

  • Hello,

    I have a customer running Exchange 2003 on a Windows 2003 server.  About once a week during a DPM backup cycle the Outlook clients lose connectivity and the only solution is to reboot the Exchange server.  Restarting the Exchange IS service does not help.  They are using DPM 2007.  The error messages in the Exchange server that appear relevant are:

    It turns out that this issue occurs during a Data Protection Manager 2007 backup cycle.  I've finally been able to correlate the outage time with events in the logs.  There are VSS errors in the logs.  They are:

    Source: ESE Event ID: 206  Description: Information Store (4304) First Storage Group: Database D:\Exchsrvr\MDBData\termTMmbs\Termed TM Mailboxes.edb cannot be incrementally backed-up. You must first perform a full backup before performing an incremental backup.

    Source: MSExchangeIS Event ID: 9611 Description: Error code 0xfffffdd0 when freezing the Storage groups

    Source: ESE Event ID: 2002 Description: Information Store (4304) Shadow copy instance 282 encountered error -560 on freeze.

    I believe the backup cycle is every 60  minutes.  Any help or suggestions would be appreciated.  Thanks, Mike


    Mike H
    Wednesday, October 13, 2010 3:31 PM

Answers

  • Hello Mike,

    I do have a few questions for you.

    1.) What service pack level is your Exchange 2003 server?
    930197 Event ID 206 is logged when you try to run an incremental Volume Shadow Copy Service (VSS) snapshot backup on an Exchange 2003 server
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;930197

    2.) What version is your DPM server? 8861? 8864? You can click on the "i" at the top of the DPM console for the version number.


    Thanks,
    Shane

    Wednesday, October 13, 2010 7:22 PM
    Moderator

All replies

  • Hello Mike,

    I do have a few questions for you.

    1.) What service pack level is your Exchange 2003 server?
    930197 Event ID 206 is logged when you try to run an incremental Volume Shadow Copy Service (VSS) snapshot backup on an Exchange 2003 server
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;930197

    2.) What version is your DPM server? 8861? 8864? You can click on the "i" at the top of the DPM console for the version number.


    Thanks,
    Shane

    Wednesday, October 13, 2010 7:22 PM
    Moderator
  • Exchange Enterprise 2003 SP2.  DPM is version 2.0.8811.0
    Mike H
    Wednesday, October 13, 2010 7:34 PM