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  • Question

  • My 64-bit pc boots, but sits at the black splash screen with blue windows 8.1 logo with no spinning dots. If I force shutdown,and restart within a minute or two the pc start without a trouble.
    Wednesday, April 2, 2014 11:47 PM

Answers

  • Hi, 

    Please try to use the startup repair:

    Hold on shift when clicking Restart in Setting Charms and during the restarting process, click Troubleshoot -> Advance Menu -> Automatic Repair.

    After this has been done, please check the issue again. 

    Considering that the issue can also be caused by Disk error or Ram error, let's run Disk Checker tool and Memory diagnostic tool to see if there is any error. 

    Disk Checker:

    Memory diagnostic tool:

    Open the Start Menu and type in mdsched.exe, then press enter.

    Any error, please post back.


    Kate Li
    TechNet Community Support

    • Marked as answer by David Wolters Friday, April 11, 2014 3:37 PM
    Thursday, April 3, 2014 12:38 PM

All replies

  • If I force shutdown,and restart within a minute or two the pc start without a trouble.

    What else have you tried?  Also, "force shutdown" how?

    You could try diagnosing your symptom with xbootmgr.



    Robert Aldwinckle
    ---

    Thursday, April 3, 2014 12:09 AM
  • Hi, 

    Please try to use the startup repair:

    Hold on shift when clicking Restart in Setting Charms and during the restarting process, click Troubleshoot -> Advance Menu -> Automatic Repair.

    After this has been done, please check the issue again. 

    Considering that the issue can also be caused by Disk error or Ram error, let's run Disk Checker tool and Memory diagnostic tool to see if there is any error. 

    Disk Checker:

    Memory diagnostic tool:

    Open the Start Menu and type in mdsched.exe, then press enter.

    Any error, please post back.


    Kate Li
    TechNet Community Support

    • Marked as answer by David Wolters Friday, April 11, 2014 3:37 PM
    Thursday, April 3, 2014 12:38 PM