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Exchange Connector 3.1 doesn't update tickets RRS feed

  • Question

  • hi,

    my scenario is SCSM 2012 R2 + EC 3.1.

    I'm able to open new ticket by email, no way to update them both using or not using keywords.

    I've no extended incident class.

    Operation Managers log reports:

    Log Name:      Operations Manager

    Source:        Exchange Connector

    Date:          28/08/2015 13:20:38

    Event ID:      0

    Task Category: None

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Computer:      ITMIJESC05.mapei.group

    Description:

    Exchange Connector: Unable to process mail item. Subject="R: New Ticket has been opened for your request: [IR2113] - problema computer.", Error Message=The key value of an object cannot be changed.

    I knew similar issue existed with 3.0.

    I cannot downgrade EC.

    thanks a lot in advance,


    Grazie mille Alex

    Friday, August 28, 2015 1:06 PM

Answers

  • hi Andreas,

    sorry for my delayed reply. I solved my issue.

    I found out it depended on specific activity which appeared without prefix.

    To be more clear, it appeared as 2134 instead of RB2134.

    As soon as I correct it at XML layer, everything worked fine.


    Grazie mille Alex

    Thursday, September 3, 2015 8:54 AM

All replies

  • Which Incident template you configured for updates in the Exchange Connector?


    Andreas Baumgarten | H&D International Group

    Friday, August 28, 2015 7:14 PM
  • hi Andreas,

    sorry for my delayed reply. I solved my issue.

    I found out it depended on specific activity which appeared without prefix.

    To be more clear, it appeared as 2134 instead of RB2134.

    As soon as I correct it at XML layer, everything worked fine.


    Grazie mille Alex

    Thursday, September 3, 2015 8:54 AM