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KMS Activation Issue RRS feed

  • Question

  • We have KMS running on Windows 2008 R2 Server.  We have successfully activated additional Windows Server and Office 2010 clients, but are unable to active Windows 7 clients using the KMS key provided to us.  We have 30 win7 clients.  The error we are receiving is as follows: 

    "The Software Licensing Service reported that the computer could not be activated with a Volume license product key. Volume-licensed systems require upgrading from a qualifying operating system. Please contact your system administrator or use a different type of key."

    Any assistance is appreciated.

    Thursday, July 15, 2010 11:52 PM

Answers

  • Hi Justin,

     

    This error occurred because the KMS server doesnot find a valid Windows marker in the ACPI_SLIC table in the computer’s BIOS program. It could be that the Windows marker in the ACPI_SLIC table is corrupt or the Windows marker is not present in the ACPI_SLIC table.

     

    To resolve the problem, please refer to the KB article below to either update BIOS or use an MAK key.

     

    You receive an error message when you try to activate Windows Vista or Windows 7 on a computer that was obtained from an OEM

    http://support.microsoft.com/kb/942962

     

    Regards,

    Karen Ji


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” This posting is provided "AS IS" with no warranties, and confers no rights.
    • Marked as answer by Justin Fabin Friday, July 16, 2010 1:21 PM
    • Unmarked as answer by Justin Fabin Monday, July 19, 2010 8:30 PM
    • Marked as answer by Karen Ji Thursday, July 22, 2010 1:29 AM
    Friday, July 16, 2010 9:00 AM

All replies

  • Hi Justin,

     

    This error occurred because the KMS server doesnot find a valid Windows marker in the ACPI_SLIC table in the computer’s BIOS program. It could be that the Windows marker in the ACPI_SLIC table is corrupt or the Windows marker is not present in the ACPI_SLIC table.

     

    To resolve the problem, please refer to the KB article below to either update BIOS or use an MAK key.

     

    You receive an error message when you try to activate Windows Vista or Windows 7 on a computer that was obtained from an OEM

    http://support.microsoft.com/kb/942962

     

    Regards,

    Karen Ji


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” This posting is provided "AS IS" with no warranties, and confers no rights.
    • Marked as answer by Justin Fabin Friday, July 16, 2010 1:21 PM
    • Unmarked as answer by Justin Fabin Monday, July 19, 2010 8:30 PM
    • Marked as answer by Karen Ji Thursday, July 22, 2010 1:29 AM
    Friday, July 16, 2010 9:00 AM
  • If I understand this, then all the Dell n-series (no OS) devices we purchased over the last 4 years will have to use our limited # of MAK keys rather than the unlimited # of KMS keys which we receive with our Campus Licensing Agreement?
    Monday, July 19, 2010 8:35 PM
  • Hi Justin,

    If updating BIOS won't fix the problem, I'm afraid that you will need to use MAK keys. You can also contact Microsoft Volume License Center for further support. Here's the link for your convenience.

    http://www.microsoft.com/licensing/contact-us.aspx

    Regards,

    Karen Ji


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” This posting is provided "AS IS" with no warranties, and confers no rights.
    Tuesday, July 20, 2010 1:50 AM