locked
Send&Recieve Error: 0x8004010f - couldn't find the object. RRS feed

  • Question

  • Hi guys,

    having a serious problem in my domain since last week.

    all domain users can't recieve any mails starting last thursday.

    all getting the same error messege:

    Error 0x8004010f: Operation failed, could not find the object.

     

    deatils about my system:

    Exchange Server 2010 is installed on the server-side

    users using Outlook 2007 clients, on Windows 7.

     

    after looking up the error code on the web, all pointed to problem with the offline address book.

    i've tried to rebuild it using the ESM - Org' config - Mailbox - Offline Address Book - Update 

    after that i've restarted the Microsoft Exhcange File Distribution service -

    but still no luck.

    tried restarting the server itself.

    tried creating a new OAB, setting in to default - still no luck.

     

    Please advise guys -

    i'm cluelessץ

    If you need anymore information, screenshots, etc. tell me

     

    Thanks!.

    Sunday, June 5, 2011 7:37 AM

Answers

  • Enable Web-based distribution and restart Microsoft Exchange File distribution services.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by adiel91 Sunday, June 19, 2011 7:00 AM
    Wednesday, June 15, 2011 1:25 AM

All replies

  • This could be due to a non-working Autodiscover service. The OAB, OOF and Availability (free / busy) service depends on Autodiscover. Here are ways to it:

    Exchange Autodiscover
    http://www.msexchange.org/articles_tutorials/exchange-server-2010/management-administration/exchange-autodiscover.html

    Test Outlook Autodiscover Connectivity
    http://technet.microsoft.com/en-us/library/bb123573(EXCHG.140).aspx


    MCTS: Messaging | MCSE: S+M
    Sunday, June 5, 2011 9:28 AM
  • Hey, thanks for the answer.
    while trying to test outlook autodiscover connectivity i get the the message in the picture:
    http://s3.postimage.org/ptarvtig1/image.jpg
    What do i need to do? i see some lines mentioning errors there, but can't seem to get the whole error message.
    thanks
    Sunday, June 5, 2011 11:19 AM
  • In Addition,

    i ran the web-based connectivity test and got these results:

     

    ExRCA is attempting to test Autodiscover for adiel@bistbash.org.il.
     Testing Autodiscover failed.
     Test Steps
     Attempting each method of contacting the Autodiscover service.
     The Autodiscover service couldn't be contacted successfully by any method.
     Test Steps
     Attempting to test potential Autodiscover URL https://bistbash.org.il/AutoDiscover/AutoDiscover.xml
     Testing of this potential Autodiscover URL failed.
     Test Steps
     Attempting to resolve the host name bistbash.org.il in DNS.
     The host name couldn't be resolved.
     Tell me more about this issue and how to resolve it
     Additional Details
     Host bistbash.org.il couldn't be resolved in DNS Exception details:
    Message: The requested name is valid, but no data of the requested type was found
    Type: System.Net.Sockets.SocketException
    Stack trace:
    at System.Net.Dns.GetAddrInfo(String name)
    at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
    at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)
    at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()
    .
    
    
    
    Attempting to test potential Autodiscover URL https://autodiscover.bistbash.org.il/AutoDiscover/AutoDiscover.xml
     Testing of this potential Autodiscover URL failed.
     Test Steps
     Attempting to resolve the host name autodiscover.bistbash.org.il in DNS.
     The host name couldn't be resolved.
     Tell me more about this issue and how to resolve it
     Additional Details
     Host autodiscover.bistbash.org.il couldn't be resolved in DNS Exception details:
    Message: The requested name is valid, but no data of the requested type was found
    Type: System.Net.Sockets.SocketException
    Stack trace:
    at System.Net.Dns.GetAddrInfo(String name)
    at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
    at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)
    at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()
    .
    
    
    
    Attempting to contact the Autodiscover service using the HTTP redirect method.
     The attempt to contact Autodiscover using the HTTP Redirect method failed.
     Test Steps
     Attempting to resolve the host name autodiscover.bistbash.org.il in DNS.
     The host name couldn't be resolved.
     Tell me more about this issue and how to resolve it
     Additional Details
     Host autodiscover.bistbash.org.il couldn't be resolved in DNS Exception details:
    Message: The requested name is valid, but no data of the requested type was found
    Type: System.Net.Sockets.SocketException
    Stack trace:
    at System.Net.Dns.GetAddrInfo(String name)
    at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
    at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)
    at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()
    .
    
    
    
    Attempting to contact the Autodiscover service using the DNS SRV redirect method.
     ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
     Test Steps
     Attempting to locate SRV record _autodiscover._tcp.bistbash.org.il in DNS.
     The Autodiscover SRV record wasn't found in DNS.
     Tell me more about this issue and how to resolve it

    it seems it can't resolve the entry "bistbash.org.il"

    but when i run nslookup command i get the following ip:

    10.7.3.1

    which was the ip address for older DC,

    now the new dc is 10.7.3.10

     

    how do i change the record in the dns?

    i'm having trouble finding it for editing.

     

    thanks

    Sunday, June 5, 2011 12:09 PM
  • Test-OutlookWebServices -ClientAccessServer BISTBASH-EXH1 | fl
    MCTS: Messaging | MCSE: S+M
    Sunday, June 5, 2011 12:21 PM
  • hi, these are the errors:

     

     1011

     Error

     When querying Availability for SystemMailbox{1f05a927-058e-4a55-811f-19368cb86403}@BISTBASH.ORG.IL received ErrorMailboxLogonFailed:Mailbox logon failed., inner exception: Cannot open mailbox /o=Bistbash Mail Service/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=BISTBASH-EXH/cn=Microsoft System Attendant.

     

     1025

     Error

     [EXCH] Error contacting the AS service at https://bistbash-exh1.bbnet.local/EWS/Exchange.asmx. Elapsed time was 77 milliseconds.

     

     1026

     Success

     [EXCH] Successfully contacted the UM service at https://bistbash-exh1.bbnet.local/EWS/Exchange.asmx. The elapsed time was 15 milliseconds.

     

     1111

     Error

     When querying Availability for SystemMailbox{1f05a927-058e-4a55-811f-19368cb86403}@BISTBASH.ORG.IL received ErrorMailboxLogonFailed:Mailbox logon failed., inner exception: Cannot open mailbox /o=Bistbash Mail Service/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=BISTBASH-EXH/cn=Microsoft System Attendant.

     

     1125

     Error

     [Server] Error contacting the AS service at https://bistbash-exh1.bbnet.local/ews/exchange.asmx. Elapsed time was 421 milliseconds.

    What should i do?
    how to resolve this?
    thanks again.

    Sunday, June 5, 2011 12:54 PM
  • Do you have issues communication with DC, DNS is working properly ?

     

    Run netdiag

    dcdiag and verify you are resolving the hostname for dc and other exchange servers.

    check the srv record is their in dns for autdiscover.domain.com

    Outupt the results to verify if issues is communication with DC and in result the OAB is not being updated.

    Sunday, June 5, 2011 1:05 PM
  • Please do the fallowing,

    Turn off the Cache mode on the Outlook. Then Send and Receive and see if error is still there. If it's not there, definably problem with offline address book.

    Rebuild the address book and let client do download offline address book manually.  

     

    Regard


    Chinthaka Shameera | MCITP: EA | MCSE: M | http://howtoexchange.wordpress.com/
    Sunday, June 5, 2011 4:50 PM
  • hey tom,

    i'm not sure how to do what you suggested.

    netdiag - says its not recognized command

    dcdiag - i'm not sure how to use it propely. i'm having trouble with all the syntax

    can you give me an example for running that test?

    my dc called bistbash-srv1.bbnet.local

     

    About the DNS - i'm not familiar with SRV records so much -

    where should it be according to the picture? (DNS MANAGER WINDOW FROM DC)

    http://s4.postimage.org/pn9cg98ch/image.jpg

     

    I'm all new in this proffession, thanks for all who replied!

    Monday, June 6, 2011 6:02 AM
  • Hey,

    tried that - after turning off cache mode - when i hit "SEND&RECIEVE"

    outlook doesn't even try to send and recieve.

     

    tried rebuilding the OAB and download it manually in outlook -

    same error.

     

    Thanks

    Monday, June 6, 2011 6:04 AM
  • Hi,

     

    According to  your tests, Outlook doesn’t work in Exchange online model.I think it not caused by OAB. What about the situation when you logged in OWA? If you can’t send/receive email via OWA.

    I suggest you run Exchange BPA (Best Practices Analyzer) to test the health and connectivity of all  the Exchange server.

    The EXBPA report will tell you how to solve the errors.

     

    Related information:

    Exchange 2010 SP1: What’s new with the Exchange Best Practices Analyzer?


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, June 6, 2011 8:43 AM
  • hi, already tried send\recieve through OWA - not workig.

    i'll try running BPA now see what it says.

    altough last week all was working fine

    thanks

    Monday, June 6, 2011 9:03 AM
  • Update:

    checked in the exchange server - C:\ drive had only 1.5GB free of 75GB

    after cleaning it up a little - part of the problem was solved - now i do recieve new mails

    and i'm able to send - but still when i hit "send\recieve" button - i'm still getting the

    error message - 0x8004010f object could not be found.


    and another question -

    the folder 

    C:\Program Files\Microsoft\Exchange Server\V14\Mailbox\BBNET Mail

    on my exchange server

    stores all the log files, and takes up to 50GB

    can i delete the oldest ones in order to free some space?

    in that case what will happen - how it will affect the mail??

    Monday, June 6, 2011 11:14 AM
  • you can move  all logs older the checkpoint.

    run eseutil /mk ".chk file path"

    all logs older than that have been commited to databse can be moved away from logs drive. so you you can do on oldest first basis.

    However it is recomended you MOVE them to other location so you can perform recovery in case you needed to. after incremental or full backup of  exchange database logs should be automatically purged

    Thank you


    Dhruv
    Monday, June 6, 2011 12:22 PM
  • you can move  all logs older the checkpoint.

    run eseutil /mk ".chk file path"

    all logs older than that have been commited to databse can be moved away from logs drive. so you you can do on oldest first basis.

    However it is recomended you MOVE them to other location so you can perform recovery in case you needed to. after incremental or full backup of  exchange database logs should be automatically purged

    Thank you


    Dhruv

    Does the command recognize the older checkpoint automaticlly?

    and after i get the results - the first log and older than that can be deleted safely??

     

    about the move - i'm planning ( after the irritating error message will disappear ) to create a new exchange server divided to 3 drives

    system, logs, database

    any idea how to move all of the data from the old one to the new one?

     

    Thanks.

     

    and about still getting the error ( altough mails are coming through ) - any ideas?

     

    Thanks again

    Monday, June 6, 2011 9:36 PM
  • It seems it caused by the free space on the disk driver.

    I suggest you running Full Back up on Exchange server to remove Exchange Server Transaction log files.

     

    Use Windows Server Backup to Perform a Backup of Exchange

     

    After backup, you’d better restart Exchange server.

     

    >>system, logs, database

    >>any idea how to move all of the data from the old one to the new one?

    You could follow this article to move mailbox database and log files.

    Move the Database Path


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, June 7, 2011 2:42 AM
  • Any update on the issue?
    Gulab | MCITP: Exchange 2010-2007 | Skype: Gulab.Mallah | Blog: www.ExchangeRanger.blogspot.com
    Tuesday, June 7, 2011 8:24 AM
  • Sorry, no update at the moment.

    In order to run full backup of the exchange server i need 160GB free space destination,

    which i currently don't posses. plus we are on holiday vacation so i do everything remotely (using logmein)

    which is kind a slow.

    In the upcoming sunday there a 1TB external HD i need to get, and then i'll run the backup 

    and see if some space saved up on C: drive in the exchange server

    and if the message disappears.

     

    As for right now, the Outlook client can't connect to the exchange server for some reason.

    just says "Disconnected, will re-establish connection when possible"

     

    On Sunday i'll post all the updates.

    Thanks all!!

    Tuesday, June 7, 2011 3:00 PM
  • Update:

    Hey Guys, i freed about 45GB in the logs drive by enabling Circular Logging option -

    i can send and recieve mail on my organization but when trying to manually download the OAB - 

    i'm getting the annoying error message -

    0x8004010F - couldn't find the object

     

    Any Ideas?

    tried rebuilding (again) the OAB - still no luck.

    now running the server full backup

    Sunday, June 12, 2011 8:15 AM
  • Create new OAB and try.
    Most of the time people spend lots of time resolving the issue. I would suggest to create new OAB and check the issue. 
    Gulab | MCITP: Exchange 2010-2007 | Skype: Gulab.Mallah | Blog: www.ExchangeRanger.Blogspot.com
    Sunday, June 12, 2011 9:05 AM
  • Create new OAB and try.
    Most of the time people spend lots of time resolving the issue. I would suggest to create new OAB and check the issue. 
    Gulab | MCITP: Exchange 2010-2007 | Skype: Gulab.Mallah | Blog: www.ExchangeRanger.Blogspot.com

    Tried it now - made it default oab but still the same error.

    altough it says until "public folder maintenance" won't run - the oab will not be distributed.

    it scheduled to 1:00 AM.

    i guess only tommorow we'll know if its working.

    i'll update tommorow morning

    thanks

    Sunday, June 12, 2011 10:48 AM
  • Sanity check, ensure that the DB has been configured to use the OAB.

    Open EMC, Org Config, Mailbox, Database Management Tab.

    Right click properties of each Database, Client Settings Tab. Offline Address Book, Browse and select your \Default Offline Address Book.


    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
    Sunday, June 12, 2011 5:02 PM
  • Sanity check, ensure that the DB has been configured to use the OAB.

    Open EMC, Org Config, Mailbox, Database Management Tab.

    Right click properties of each Database, Client Settings Tab. Offline Address Book, Browse and select your \Default Offline Address Book.


    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    I'm all sane thank you - first think i've checked after creating new OAB 

    and after updating the old one :)

    Sunday, June 12, 2011 9:12 PM
  • Still getting the same error when trying to manually download the OAB
    Monday, June 13, 2011 8:04 AM
  • anyone else?

    thanks

    Tuesday, June 14, 2011 5:32 AM
  • Did you tried  the same user profile on different workstation.
    Post the update. 
    Gulab | MCITP: Exchange 2010-2007 | Skype: Gulab.Mallah | Blog: www.ExchangeRanger.Blogspot.com
    Tuesday, June 14, 2011 6:41 AM
  • Tried on different WS with my profile and with another user's profile.

    Now getting error 0x80190194 ( on my profile too)

    Tuesday, June 14, 2011 6:55 AM
  • I know what it is.
    I am hoping that you are downloading the full OAB!
    Check if the OAB is getting update on Mailbox and CAS Server, cause that very important.

    Check if you have web.config file where .LZX files are (Mailbox and CAS Server OAB location) 


    Gulab | MCITP: Exchange 2010-2007 | Skype: Gulab.Mallah | Blog: www.ExchangeRanger.Blogspot.com
    Tuesday, June 14, 2011 6:59 AM
  • Hey.

    go slow on me - i'm new to this :-)

    * i'm downloading the full OAB.

    * how do i check if the OAB getting update on MAILBOX and CAS Server? i need to install outlook client there? 

    * What's the default location for the LZX files on Mailbox&CAS Server?

     

    Thanks!

    Tuesday, June 14, 2011 7:33 AM
  • On Mailbox Server, the folder you will be looking for is "ExchangeOAB"
    On CAS Server it's oab

    C:\Program Files\Microsoft\Exchange Server\V14\Mailbox\ExchangeOAB (At this location you will see a GUID Folder E.g (ay3mf73439nfdfemj9e43n)
    C:\Program Files\Microsoft\Exchange Server\V14\CAS\oab (At this location you will see a GUID Folder E.g (ay3mf73439nfdfemj9e43n)

    Full OAB Download
    http://office.microsoft.com/en-us/outlook-help/download-the-offline-address-book-HA010153532.aspx 


    Gulab | MCITP: Exchange 2010-2007 | Skype: Gulab.Mallah | Blog: www.ExchangeRanger.Blogspot.com
    Tuesday, June 14, 2011 7:50 AM
  • 1st folder you mentioned, in mailbox server - exist with 3 GUID folders

    the 2nd folder which supposed to be on my CAS server (which at my case my DC&DNS server) - doesn't exist.

    program files there don't even has "microsoft" folder in in.

     

    FULL OAB DOWNLOAD - 

    as i wrote - tried that, getting  0x80190194 error now

     

    Thanks

    Tuesday, June 14, 2011 8:51 AM
  • CAS use Exchange File distribution to download OAB from Mailbox server.

     So as default, the two folder should be with the same name.

    And mailbox server should have only one folder.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, June 14, 2011 9:59 AM
  • so what should i do next?

    in the cas server itself there is no OAB FOLDEr

    and in the mailbox server there are 3

    Tuesday, June 14, 2011 11:14 AM
  • Enable Web-based distribution and restart Microsoft Exchange File distribution services.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by adiel91 Sunday, June 19, 2011 7:00 AM
    Wednesday, June 15, 2011 1:25 AM
  • Hey,

    Web-based ditribution already enabled.

    seems like the problem worked-itself out or something, cause now there is no error when downloading the OAB,

    altough i haven't done any change since last week.

     

    Thanks all.

    Sunday, June 19, 2011 6:45 AM