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problem sending notification to reviewer when using Line Managee Should Review RRS feed

  • Question

  • Hello, I have problem with sending e-mail to Reviewer  when using Line Manager Should Review.

    My enviroment: SCSM 2010 SP1 + CU1

    I am using Workflow which send e-mail to reviewer with this configuration:

    Check for Events: when Review activity is updated

    Criteria: when Activity Status is not equal In Progress (Change From) -  Activity Status is equal In Progress (Change To)

    When Review activity enters In Progress it trigers send notification to Reviewer but problem is that when using Line Manager Should Review internal workflow which populate Reviewer field is not always fast enough to populate Reviewer field before workflow is trigered and in that case Reviewer does not receive mail.

    Is there any way to accelerate workflow which gets Reviewer from CMDB - is there reccuring interval for that workflow which can be shorten?

    Thanks for help,

    Best regards,

    Dubravko

    Saturday, March 19, 2011 7:55 PM

All replies

  • Hello,

    Did you find a solution ? I've got exactly the same issue there :/

    Thursday, April 19, 2012 3:13 PM