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SharePoint Services HelpDesk Template RRS feed

  • Question

  • I am running windows server 2008 with SharePoint services.

    I have setup the following HelpDesk Template:
    http://www.microsoft.com/en-us/download/details.aspx?id=16664

    It appears to be setup correctly because I was able to create a new site based on this template.

    The problem is when I submit new requests they show up on the site but nothing else happens.

    I would like to have an alert emailed to our IT Manager every time a new request is submitted and then give him the ability to assign the request to another employee. Can this be done?

    Monday, February 25, 2013 10:43 PM

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