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"No device drivers were found. Make sure that the installation media contains the correct drivers, and then click ok" - No USB 2.0 ports RRS feed

  • Question

  • Referring to this question: http://bit.ly/2sSe5Tw 

    I don't have any USB 2.0 ports, no optical drive, and no options to change the setting in my BIOS.

    Thursday, July 13, 2017 3:11 AM

All replies

  • Hi,

    What model of your computer?

    This sounds like a hard drive controller error. You should be able to obtain the hard drive controller drive from a USB key and boot the Win7 dvd and load 3rd party drives when it asks.

    In addition, your computer should have come with either a recovery disc or have a Recovery partition on the HD.

    If you have Disc, boot to it. If you have a Recovery Partition: reboot pressing F8 to get the boot options menu. This should give you the options for reinstalling Windows.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Tony_Tao Monday, July 24, 2017 6:51 AM
    Friday, July 14, 2017 5:29 AM